Re: What infection might these "symptoms" indicate?
From: Brian (flackb_at_hotmail.com)
Date: 07/06/04
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Date: Tue, 6 Jul 2004 13:00:51 +0200
"Garret Swayne" <garret@garretswayne.com> wrote in message
news:3yuGc.6863$oD3.5505@newsread1.news.pas.earthlink.net...
> I'm posting this in behalf of a friend of mine whose computer seems
infected
> with a worm or virus of some sort. Here are the "symptoms":
>
> 1. Somehow her Internet Exporer is prevented from visiting the Norton or
> McAfee websites for help. Whenever she navigates to one of these
anti-virus
> sites, she gets a "This page cannot be displayed" error. She can visit
> other sites on the web, but not these anti-virus sites. We haven't tried
> them all, just the two primary ones I know of--Symantec (Norton) and
Network
> Associates (McAfee). And the sites are not just "down". I check with my
> non-infected computer, and those websites display fine. But she can't
from
> hers.
>
> 2. I got her a copy of Norton Anti-Virus 2004 and installed it on her
> machine (a Sony Vaio lapton running Windows XP home edition). Supposedly,
> it installed fine. But whenever we'd try to execute the AntiVirus program
> or the Live Update program, it would open a window and start executing,
but
> then the window would unexpectedly and inexplicably close. Like the
program
> was being internally terminated by something.
>
> 3. She's noticed some other odd behaviors but can't exactly describe
them.
> But outside of what's mentioned above, her computer seems to function
fairly
> normally. She can get her email, she can surf the web, just not the sites
> mentioned above. But she's scared to do any of that because she doesn't
> have any functioning AV protection.
>
> Do any of you AV experts out there know what kind of infection might cause
> symptoms like these? We installed Norton Anti-virus software, but the
> apparent infection is not allowing it to execute! What shall we do? I
> presume the first step is to identify and get rid of the current infection
> which seems to prevent the AV software from running. Is there a way to
> maybe boot up her computer in DOS and run the AV program from DOS? But if
> this infection is a very recent one, the AV program running under DOS
> wouldn't be able to detect or fix it unless the program could first obtain
> the most recent file updates. And there's no easy way to get the computer
> to go online and do that under DOS, correct?
>
> Anybody have a solution? Or can you point us to where we might be able to
> find a solution? Any help or advice would be most appreciated.
>
>
1. Try connecting to http://housecall.antivirus.com/housecall/start_corp.asp
where, if it will connect, you can run an online virus check.
2. Make sure there is no firewall on her machine that needs to be configured
for the blocked sites.
3. Run Windows in 'Safe Mode' (by pumping F8 during bootup and then
selecting Safe Mode from the list) and then run the anti virus software.
Brian
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