Re: Unknown download
From: Ashlea (nospambookworm_at_millry.net)
Date: 06/04/04
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Date: Fri, 4 Jun 2004 10:23:17 -0700
I am running NAV 2003 version 9.05.15. Is this late
enough? I went to Symantec and their VPA says I am
completely updated. I also used Symantec's on-site virus
scan and it reported clean.
I am running Windows XP Home Edition and I use their
Internet Connection Firewall. I'm going to try the one
you recommended - thanks :).
I did update and run Ad Aware, but not Spybot, so I'll do
that next.
I'll let you know how it turns out.
Ash
>-----Original Message-----
>Ashlea wrote:
>
>> Two days ago, Outlook Express indicated I had new e-
mail:
>> the new e-mail icon appeared in the system tray and the
>> chime sounded. When I checked my inbox, however, there
>> was no new e-mail. I was also running Internet
Explorer
>> and EasyTree family tree software at the time, which I
do
>> commonly and never have any problems. About half an
hour
>> later, IE and EasyTree both started acting up - IE
>> wouldn't load a page I usually have no problems with
and
>> EasyTree's drop down boxes wouldn't stay up. I checked
>> OE and it was continously checking for new mail - the
>> status bar was reporting "connecting, checking,
>> disconnecting" without pause (I have it set to check
>> every minute, not every second). I rebooted and ran
>> Norton AV (which updates automatically and often) which
>> said I was clear. Everything worked well for a time,
>> then started the same problems. I backed up my family
>> tree stuff and ran a scandisk, which also came back
>> clear. This has been happening on and off for the last
>> two days. I re-ran Norton after a new update - still
>> says I am clean. Now some of my EasyTree info has been
>> wiped out. Does anyone have a clue what is happening?
>
>It's hard to say exactly without looking directly at the
computer, but
>here are a few suggestions:
>
>1) You say your NAV is updated regularly. Is it also a
current version;
>i.e., later than 2002? You might want to go to an online
virus scanner
>site - if you can - like TrendMicro's Housecall here:
>http://housecall.antivirus.com/housecall/start_corp.asp
>
>2) Do you have a firewall installed? It doesn't sound
like it. Lots of
>people use ZoneAlarm, although there have been reports
of problems with
>the latest version. I use a free firewall from Sygate
that I like.
>Here's the url:
http://smb.sygate.com/products/spf_standard.htm
>Try installing it so you can see what is getting out and
hopefully be
>able to locate it on your hard drive and delete it.
>
>3) Do the following spyware removal: Remove spyware with
Spybot Search &
>Destroy from www.safer-networking.org and Ad-aware from
>www.lavasoftusa.com. Be sure to update these programs
before running
>them. These programs are free, so run them both since
they complement
>each other. It is best to run antivirus and spyware
removal tools in
>Safe Mode. You may also need to run CWShredder from
http:/
>www.spywareinfo.com/~merijn/index.html . Please read the
instructions
>carefully.
>
>And last, do all your virus/spyware scanning in Safe
Mode. To get into
>Safe Mode, repeatedly tap the F8 key as your computer is
starting up to
>get the right menu. Post back with more details and what
the results of
>your troubleshooting were if you want more help.
>
>Malke
>--
>MS MVP - Windows Shell/User
>Elephant Boy Computers
>www.elephantboycomputers.com
>"Don't Panic!"
>.
>
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