Re: SOMEONE HELP ME!!!! PLEASE!!
From: Sonya (anonymous_at_discussions.microsoft.com)
Date: 06/03/04
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Date: Wed, 2 Jun 2004 20:16:00 -0700
Sorry for the lack of information. I am running Windows
XP Pro. I have run my anti virus, I have run Ad Aware
and spy bot but I cannot get updates for any of these
programs because it says I do not have an active
connection to get those updates but these programs found
nothing. The security updates that won't install are a
couple that I have noticed other people having problems
with!
I have tried EVERYTHING I know possible! I am running
sygate firewall but it still does not work right!
Something else is wrong and I dunno what it is DARNIT!
>-----Original Message-----
>Sonya wrote:
>
>> I am having some serious issues with my computer. I do
>> not upgrade like I should and my computer is really
>> messed up. I tried to do all the updates but it will
not
>> let me install 3 of them. Plus I cannot connect to to
>> ANY of my messengers that I use because it says i do
not
>> have an active connection. I can use the internet but
>> not any of my messengers!
>>
>> If anyone can help me, I WOULD GREATLY APPRECIATE
>>
IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
>> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
>
>Sonya, I'd love to help you, even with all those
exclamation points.
>However, you haven't provided enough information to get
specific help.
>You didn't even tell us what version of Windows you are
running. Here
>are generic troubleshooting steps:
>
>1) scan with current antivirus ("current" means a
version not earlier
>than 2002 but using updated virus definitions); 2)
remove spyware with
>Spybot Search & Destroy (www.safer-networking.org) and
Ad-aware
>(www.lavasoftusa.com). These programs are free, so use
them both since
>they complement each other. You may also want to run the
latest
>CWShredder from
http://www.spywareinfo.com/~merijn/index.html. Always
>read the instructions before running a spyware removal
tool. Be sure to
>update these programs before running, and it is a good
idea to do
>virus/spyware scans in Safe Mode; 3) delete temporary
and Temporary
>Internet Files; 4) stop unnecessary services/programs
from starting
>with Windows - see www.blackviper.com for services info
for Windows XP
>and www.pacs-portal.co.uk/startup_index.htm for programs
info; 5) look
>in Event Viewer for clues if you have Win2k or WinXP; 6)
make sure
>you've visited Windows Update and applied all security
patches for your
>particular operating system; 7) run a firewall.
>
>If all that seems a bit much or your computer is too
badly infected,
>take it to a good local computer repair shop and have a
professional
>clean it up for you.
>
>Good luck,
>
>Malke
>--
>MS-MVP Windows User/Shell
>Elephant Boy Computers
>www.elephantboycomputers.com
>"Don't Panic"
>.
>
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