Re: Norton products problems

From: Phil Weldon (notdisclosed_at_example.com)
Date: 05/29/04 

Date: Sat, 29 May 2004 03:51:56 GMT

Any "content updates" for NPF are not exactly critical, as they are just
additions to the firewall rules, a very different case from virus definition
"content updates.'

Before the 2004 versions of Norton products, no production activation key
was required. The same original CD could be used to install the program on
multiple machines, each having access to Norton AV virus definitions (and
other such "content updates" and program updates for 365 days from the
installation date on each system. After the subscription expired, the
program could be uninstalled and reinstalled for another 365 days of
definitions. Evidently Norton wanted to change that to generate more
revenue streams; a feature for them and an expense for the end user. And to
tell the truth, protection from viruses is more valuable these days, and
Norton is just seening what the market will bear. On the other hand, why do
you feel the necessity for support of your version of Norton Personal
Firewall? Have you ever used that support? 

-- 
Phil Weldon, pweldonatmindjumpdotcom
For communication,
replace "at" with the 'at sign'
replace "mindjump" with "mindspring."
replace "dot" with "."
"Dannie" <sloopoke.noname@nospam.optonline.net> wrote in message
news:OjTJI3RREHA.3052@TK2MSFTNGP12.phx.gbl...
> Phil hate to disagree with you but I checked my Mastercharge acct for last
> year and Norton Personal Firewall has a subscription service which I
> extended to July of this year and of course my NPF no longer functions due
> to their last update. Then I go to their site and walla, they no longer
> support NPF 2002. That's my beef!! Do I try to engage in useless emails
with
> Norton or write off the balance of $1.80 for the remaining months? In my
> case I think I'll try EZ Armor which is an outfit I am led to believe
> working with Microsoft and is free for one year.
> Dannie
>
> "Phil Weldon" <notdisclosed@example.com> wrote in message
> news:6PKtc.14688$be.4619@newsread2.news.pas.earthlink.net...
> > I don't disagree with your feelings about the subscription  renewal
> > problem.  I'd feel cheated too in your case, and would expect at least a
> > newer version of NAV provided free from  Symanted (say NAV 2003.)
> However,
> > there are other solutions applicable  BEFORE you have paid for a new
> > subscription.  One solution  to renewal  is to uninstall Norton AV 2002,
> > then reinstall it.  Then check your subscription status.   That little
> flaw
> > (a feature from the users point of view,  a flaw from Symantec's point
of
> > view) has been corrected (again, from Symantec's point of view) with
> Norton
> > AV 2004.  Now they can enforce paying  for antivirus  subscriptions.
My
> > second point is that Norton Personal Firewall does not have a
subscription
> > arrangement.
> >
> > Finally, I never renew a single user type NAV subscription because if
you
> > buy late in the product cycle  to begin with (say, buy Norton AntiVirus
> 2003
> > now), the subscription still runs for 365 days after installation, and
the
> > whole new program, subscription included, is usually  cheaper than a
> > subscription renewal (or at least as cheap), some times it is even free
as
> a
> > promotion.
> >
> > --
> > Phil Weldon, pweldonatmindjumpdotcom
> > For communication,
> > replace "at" with the 'at sign'
> > replace "mindjump" with "mindspring."
> > replace "dot" with "."
> >
> >
> > "Leslie" <leslieunderscorekatz@agddotnswdotgovdotau> wrote in message
> > news:u3RozcIREHA.3660@tk2msftngp13.phx.gbl...
> > > Phil,
> > >
> > > Just speaking for myself now, I'll try to explain my sense of
grievance.
> > >
> > > I bought a product from Norton. A large part of my reason for buying
it
> > was
> > > that updates and online support would be available for a certain time.
> In
> > > fact, Norton trumpeted the fact that that's what I'd be getting for my
> > money
> > > (as well as the program), in a successful attempt to get me to buy it.
> > >
> > > Both updates and online support were available to me for the time they
> > > promised.
> > >
> > > Then they invited me to renew my subscription for the first time. I
> > expected
> > > (reasonably, I think) that the renewal they were offering me would
give
> me
> > > what the original price had got me--updates and online support. They
> > > certainly didn't tell me it wouldn't. In fact, that's just what they
> gave
> > me
> > > during my first renewal.
> > >
> > > Now, it's time for my second renewal, the one in April of this year.
> Again
> > I
> > > expect (reasonably, I think) that they're going to give me for my
money
> > what
> > > they gave me both when I originally bought the program and when I
> renewed
> > it
> > > the first time, namely, updates and online support. Certainly, they
> didn't
> > > tell me that the rules which had applied on the two earlier occasions
> > > weren't going to apply. I renewed again and then, when I need online
> > support
> > > for the first time, they tell me that's not part of the arrangement
> > anymore.
> > >
> > > In theory, I could insist that they must give me online support again,
> > that
> > > it is part of the third agreement, just like it was in the first two
> > > agreements, but that would obviously be an impractical way to proceed.
I
> > > need something that works now, not a long way down the road. So I give
> up
> > on
> > > their product and get a replacement. Then I ask them to refund my
latest
> > > subscription payment to them (at least for the rest of the
subscription
> > > period) because they weren't prepared to give me what I had a right
> > > reasonably to expect I would get for my money.
> > >
> > > What they did in substance was to mislead me by their silence into
> paying
> > > them money for something they weren't going to give me. That's what I
> > > resent.
> > >
> > > If the matter doesn't strike you in the way it strikes me, I must
accept
> > > that, since many of these things do strike people in different ways.
> > > However, I do have to say that my way of putting the thing has been
just
> > as
> > > much accepted for a very long time in US law as it has been in
> Australian
> > > law. Whether you consider that that's a good reason in itself for its
> > > applying in this case is another matter we might also disagree on!
> > >
> > > Leslie
> > >
> > >
> > >
> > > "Phil Weldon" <notdisclosed@example.com> wrote in message
> > > news:t4utc.13032$Tn6.5940@newsread1.news.pas.earthlink.net...
> > > > I don't understand.  Norton Personal Firewall doesn't require a
> > > > subscription.  Not to mention it is pretty easy to avoid the
necessity
> > of
> > > > renewing a subscript for Norton AV 2002, not that I'd recommend it,
> but
> > I
> > > > wonder what sense this particular complaint makes.
> > > >
> > > > --
> > > > Phil Weldon, pweldonatmindjumpdotcom
> > > > For communication,
> > > > replace "at" with the 'at sign'
> > > > replace "mindjump" with "mindspring."
> > > > replace "dot" with "."
> > > >
> > > >
> > > > "Leslie" <anonymous@discussions.microsoft.com> wrote in message
> > > > news:1410E4E6-ECB2-429D-860B-4766F0958ADA@microsoft.com...
> > > > > The last two respondents have both commented on Norton's practice
of
> > > > inviting persons to renew their subscriptions for a program which
> Norton
> > > > later freveals is discontinued and not eligible for online support.
I
> > have
> > > > now discovered that they've done that to me for both for NPF2002 and
> for
> > > > NAV2002. I recently did resubscribe for NPF2002 and they're now
> inviting
> > > me
> > > > to resubscribe for NAV2002, an offer which I won't be accepting.
> > > > >
> > > > > As of this morning, both Norton programs have been uninstalled and
> > I've
> > > > installed the free CA virus and firewall software package, at least
as
> a
> > > > temporary expedient while I work further on what to do as a
permanent
> > > > solution.
> > > > >
> > > > > Yesterday, I faxed to Symantec Australia (where I live) a letter
(to
> > the
> > > > terms of which 40 years in the law contributed) asking for the
refund
> of
> > > my
> > > > recent NPF2002 subscription renewal and mentioning that I'll be
> > > complaining
> > > > to the consumer protection authorities if I don't get it. Maybe
there
> > are
> > > > enough people in the US to start a class action about the matter!
> > > > >
> > > > > Thank you to all those who've responded to my original message.
> You've
> > > > been very helpful to me.
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

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