Re: Norton products problems

From: Phil Weldon (notdisclosed_at_example.com)
Date: 05/28/04 

Date: Fri, 28 May 2004 17:39:14 GMT

I don't disagree with your feelings about the subscription renewal
problem. I'd feel cheated too in your case, and would expect at least a
newer version of NAV provided free from Symanted (say NAV 2003.) However,
there are other solutions applicable BEFORE you have paid for a new
subscription. One solution to renewal is to uninstall Norton AV 2002,
then reinstall it. Then check your subscription status. That little flaw
(a feature from the users point of view, a flaw from Symantec's point of
view) has been corrected (again, from Symantec's point of view) with Norton
AV 2004. Now they can enforce paying for antivirus subscriptions. My
second point is that Norton Personal Firewall does not have a subscription
arrangement.

Finally, I never renew a single user type NAV subscription because if you
buy late in the product cycle to begin with (say, buy Norton AntiVirus 2003
now), the subscription still runs for 365 days after installation, and the
whole new program, subscription included, is usually cheaper than a
subscription renewal (or at least as cheap), some times it is even free as a
promotion. 

-- 
Phil Weldon, pweldonatmindjumpdotcom
For communication,
replace "at" with the 'at sign'
replace "mindjump" with "mindspring."
replace "dot" with "."
"Leslie" <leslieunderscorekatz@agddotnswdotgovdotau> wrote in message
news:u3RozcIREHA.3660@tk2msftngp13.phx.gbl...
> Phil,
>
> Just speaking for myself now, I'll try to explain my sense of grievance.
>
> I bought a product from Norton. A large part of my reason for buying it
was
> that updates and online support would be available for a certain time. In
> fact, Norton trumpeted the fact that that's what I'd be getting for my
money
> (as well as the program), in a successful attempt to get me to buy it.
>
> Both updates and online support were available to me for the time they
> promised.
>
> Then they invited me to renew my subscription for the first time. I
expected
> (reasonably, I think) that the renewal they were offering me would give me
> what the original price had got me--updates and online support. They
> certainly didn't tell me it wouldn't. In fact, that's just what they gave
me
> during my first renewal.
>
> Now, it's time for my second renewal, the one in April of this year. Again
I
> expect (reasonably, I think) that they're going to give me for my money
what
> they gave me both when I originally bought the program and when I renewed
it
> the first time, namely, updates and online support. Certainly, they didn't
> tell me that the rules which had applied on the two earlier occasions
> weren't going to apply. I renewed again and then, when I need online
support
> for the first time, they tell me that's not part of the arrangement
anymore.
>
> In theory, I could insist that they must give me online support again,
that
> it is part of the third agreement, just like it was in the first two
> agreements, but that would obviously be an impractical way to proceed. I
> need something that works now, not a long way down the road. So I give up
on
> their product and get a replacement. Then I ask them to refund my latest
> subscription payment to them (at least for the rest of the subscription
> period) because they weren't prepared to give me what I had a right
> reasonably to expect I would get for my money.
>
> What they did in substance was to mislead me by their silence into paying
> them money for something they weren't going to give me. That's what I
> resent.
>
> If the matter doesn't strike you in the way it strikes me, I must accept
> that, since many of these things do strike people in different ways.
> However, I do have to say that my way of putting the thing has been just
as
> much accepted for a very long time in US law as it has been in Australian
> law. Whether you consider that that's a good reason in itself for its
> applying in this case is another matter we might also disagree on!
>
> Leslie
>
>
>
> "Phil Weldon" <notdisclosed@example.com> wrote in message
> news:t4utc.13032$Tn6.5940@newsread1.news.pas.earthlink.net...
> > I don't understand.  Norton Personal Firewall doesn't require a
> > subscription.  Not to mention it is pretty easy to avoid the necessity
of
> > renewing a subscript for Norton AV 2002, not that I'd recommend it, but
I
> > wonder what sense this particular complaint makes.
> >
> > -- 
> > Phil Weldon, pweldonatmindjumpdotcom
> > For communication,
> > replace "at" with the 'at sign'
> > replace "mindjump" with "mindspring."
> > replace "dot" with "."
> >
> >
> > "Leslie" <anonymous@discussions.microsoft.com> wrote in message
> > news:1410E4E6-ECB2-429D-860B-4766F0958ADA@microsoft.com...
> > > The last two respondents have both commented on Norton's practice of
> > inviting persons to renew their subscriptions for a program which Norton
> > later freveals is discontinued and not eligible for online support. I
have
> > now discovered that they've done that to me for both for NPF2002 and for
> > NAV2002. I recently did resubscribe for NPF2002 and they're now inviting
> me
> > to resubscribe for NAV2002, an offer which I won't be accepting.
> > >
> > > As of this morning, both Norton programs have been uninstalled and
I've
> > installed the free CA virus and firewall software package, at least as a
> > temporary expedient while I work further on what to do as a permanent
> > solution.
> > >
> > > Yesterday, I faxed to Symantec Australia (where I live) a letter (to
the
> > terms of which 40 years in the law contributed) asking for the refund of
> my
> > recent NPF2002 subscription renewal and mentioning that I'll be
> complaining
> > to the consumer protection authorities if I don't get it. Maybe there
are
> > enough people in the US to start a class action about the matter!
> > >
> > > Thank you to all those who've responded to my original message. You've
> > been very helpful to me.
> > >
> > >
> >
> >
>
>

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