Re: Internet disconnection virus
From: Malke (malke_at_nospoonnotreally.com)
Date: 05/28/04
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Date: Fri, 28 May 2004 05:06:46 -0700
anonymous@discussions.microsoft.com wrote:
> Hello,
>
> Does anybody has an idea of the name of the virus which
> causes :
> - My internet connection to disconnect itself
> automatically every 10 minutes
> - My Norton automatically disabled and no way to
> reactivate it
>
> Any suggestion to get rid of the problem ?
>
> Thanks in advance,
There are a lot of viruses that immediately break antivirus software.
This could happen if you had an older antivirus version, weren't
updating its definitions or didn't renew your subscription. The usual
way to deal with this is to:
1) Take the infected machine off the Internet and any lan immediately.
2) From a different, clean machine download Stinger (http:/
vil.nai.com/vil/stinger/) and run it in Safe Mode. Stinger is a limited
virus checker, but its advantage is that it is standalone and doesn't
need to be installed.
3) Hope that Stinger cleans up the machine enough to be able to
reinstall your av or install a new, current one. Update its definitions
and do a full scan.
4) Continue the cleaning process by removing any spyware with Spybot
Search & Destroy (http://www.safer-networking.org) and Ad-aware
(http://www.lavasoftusa.com). Be sure to update these programs before
running them. These programs are free, so run them both since they
complement each other. You may also want to run the latest CWShredder
from http://www.spywareinfo.com/~merijn/index.html. Always read the
instructions before running a spyware removal tool. It is best to run
antivirus and spyware removal tools in Safe Mode.
5) After you've installed your full-featured av, update its definitions
and run a full system scan.
6) Make sure your operating system is patched by going to Windows
Update and that you are running a firewall.
Malke
-- MS MVP - Windows Shell/User Elephant Boy Computers www.elephantboycomputers.com "Don't Panic!"
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