Re: Norton products problems

From: Phil Weldon (notdisclosed_at_example.com)
Date: 05/28/04 

Date: Thu, 27 May 2004 22:37:13 GMT

I don't understand. Norton Personal Firewall doesn't require a
subscription. Not to mention it is pretty easy to avoid the necessity of
renewing a subscript for Norton AV 2002, not that I'd recommend it, but I
wonder what sense this particular complaint makes. 

-- 
Phil Weldon, pweldonatmindjumpdotcom
For communication,
replace "at" with the 'at sign'
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"Leslie" <anonymous@discussions.microsoft.com> wrote in message
news:1410E4E6-ECB2-429D-860B-4766F0958ADA@microsoft.com...
> The last two respondents have both commented on Norton's practice of
inviting persons to renew their subscriptions for a program which Norton
later freveals is discontinued and not eligible for online support. I have
now discovered that they've done that to me for both for NPF2002 and for
NAV2002. I recently did resubscribe for NPF2002 and they're now inviting me
to resubscribe for NAV2002, an offer which I won't be accepting.
>
> As of this morning, both Norton programs have been uninstalled and I've
installed the free CA virus and firewall software package, at least as a
temporary expedient while I work further on what to do as a permanent
solution.
>
> Yesterday, I faxed to Symantec Australia (where I live) a letter (to the
terms of which 40 years in the law contributed) asking for the refund of my
recent NPF2002 subscription renewal and mentioning that I'll be complaining
to the consumer protection authorities if I don't get it. Maybe there are
enough people in the US to start a class action about the matter!
>
> Thank you to all those who've responded to my original message. You've
been very helpful to me.
>
>

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