Re: Virus causes programs to shut down
From: Phil Weldon (notdisclosed_at_example.com)
Date: 05/25/04
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Date: Tue, 25 May 2004 13:36:45 GMT
I'm sorry I wasn't clear about "up-to-date antivirus program". I should
have written "antivirus program with up-to-date virus definitions." Norton
Antivirus 2002 with virus definitions downloaded within the last few days is
good protection. You don't have adequate protection against viruses
developed since the last definition download. Also, it is not a good idea
to have more than one antivirus program active. You should use an antivirus
program for which you can download virus definition updates at least weekly.
The fact that you can run a MacAfee online virus scan and that the results
are negative argues against a virus infection, and using AdAware and Spybot
Search&Destroy with negative results argues against your problems being
caused by some other type of mal-ware.
Are there programs other than Outlook Expresss and Norton AntiVirus that are
giving problems?
Do you have a firewall in place? The firewall function built into Windows
XP, a third party firewall, a hardware firewall?
Do you keep Windows XP up-to-date by installing all the security updates
as they become available?
Try using a second free online virus scan, say the one that Norton
AntiVirus publisher Symantec provides at
http://securityresponse.symantec.com/ ; click on the logo "check for
security risks" on the right side of the web page two thirds of the way
down.
-- Phil Weldon, pweldonatmindjumpdotcom For communication, replace "at" with the 'at sign' replace "mindjump" with "mindspring." replace "dot" with "." "Cat" <anonymous@discussions.microsoft.com> wrote in message news:118D165A-DE9B-4D68-9725-58F79FF452D7@microsoft.com... > The error message that I keep getting for multiple programs is the standard XP message that "this program has encountered a problem and needs to close." Sometimes, the programs won't open at all. The general pattern is that OE opens and gives me a message, Norton AntiVirus doesn't open at all, and Internet Explorer randomly decides to encounter a problem when I'm working. I'm using a Dell Dimension 4300 with Windows XP professional, and I'm using a pretty out of date version of Norton AntiVirus-it's 2002 8 point something for XP, NT, etc. The Outlook express that I'm having trouble with is the most recent version out, and I'd check to tell you exactly if I could open the program to find out. I'm using Internet Explorer version 6. I have quite a few anti-virus programs on my computer these days, aside from Norton. I also have AVG, HijackThis, Spybot, and AdAware. That's all I can think of for now, but I hope it's useful. Thanks so much for helping out.
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