Re: Answers to frequently asked questions - 15MAY04
From: granjan (me_at_nospam.net)
Date: 05/20/04
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Date: Wed, 19 May 2004 19:49:30 -0500
Thanks for your reply, but as it turns out the hard drive has died
according to Dell tech. I ran diagnostics on the hard drive and it
would not go past 18% in the 'read test' and would restart over
and over. They are sending a new hard drive for the computer
which is just 6 months old.
Janice
"Andrew Z Carpenter [MVP:Windows:Security]"
<azc@cirencester.ac.uk> wrote in message
news:eLuQaf%23OEHA.1644@TK2MSFTNGP09.phx.gbl...
| > "granjan" <me@nospam.net> wrote in message
| > news:OVv17p4OEHA.1348@TK2MSFTNGP12.phx.gbl...
| >
| >I have downloaded virus removal tools for use on my daughter's
| > computer but how can I run them if WindowsXP won't boot (even
in
| > safe mode)? She apparently has the sasser disaster and she
has
| > these choices when trying to boot up:
| > 1. Normal
| > 2. Diskette drive
| > 3. Hard drive c
| > 4. IDE CD drive
| > 5. System setup
| > 6. IDE drive diagnostics
| > 7. Boot to utility partition
| > I have Stinger.exe and vcleaner.exe on floppies and emergency
| > boot disk for Windows xp sp1.
| > Where do we go from here? Any help appreciated.
| > Janice
|
|
|
| Hi Janice,
|
| The menu you are seeing is appearing as a result of pressing the
| 'F8' key too early. I assume you are pressing it to gain access
| to the 'Safe Mode' of Windows?
|
| If I were you, I would press '3', and then immediately go back
to
| repeatedly hitting the 'F8' key again.
|
| You should find that the Windows boot menu then appears, from
there
| you can choose 'Safe Mode'.
|
|
| --
| AZC
| MVP
|
|
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