Re: My computer's crashing - need help.....fast!!!

From: MSI (msi96_at_hotmail.com)
Date: 05/07/04 

Date: Fri, 7 May 2004 08:30:34 -0700

Hello again, I tried this and a couple other suggestions I
received from other people but nothing changed. Do you
think it's a problem with my modem? I ran the modem
helper and when it said insert ResourceCD (Utilities &
Drivers CD), I did that but I kept getting an error
message saying it wasn't the correct CD. I ran the Dell
Diagnostics and it said everything was fine. I checked
the Device Manager and there are no exclamation points or
any other signs showing that there are problems with any
of the devices. Any other suggestions? I appreciate your
help! MSI
>-----Original Message-----
>On Wed, 5 May 2004 14:16:11 -0700, "MSI"
<msi96@hotmail.com> wrote:
>
>>Hi jbrown, I followed your instructions and uninstalled
>>the Norton program. It got rid of the runtime error
>>message but now I have another problem. When I try to
>>connect to the internet to download any updates, all I
get
>>is the "Cannot Find Server" screen. My computer says I
am
>>online but that screen is all I get. I've checked the
>>wires and my phone line & everything is connected. Any
>>other suggestions? Thanks!
>>
>>
>makes me wonder if the uninstall got all the pieces of
Norton.
>I had Sygate fire wall on one of my home machines, it
didn't uninstall
>properly and blocked all internet access.
>
>when you are on the web, try this,
>open a command prompt.
>
>start > run > cmd
>at the command line prompt type in "ping www.yahoo.ca"
without the
>quotes. That will guarantee you have a connection.
>
>It should resolve to 216.109.127.29
>
>check the internet options of the browser.
>When you have IE open go to Tools -> Internet Options
>check under the connections tab
>Look under advanced and see if any proxy settings jumped
in there. It
>does happen.
>Remove them.
>
>On your dial-up connection, select that, then settings
and see if any
>proxy settings have jumped in there.
>Remove them.
>
>I'll do some more snooping around.
>
>jbrown
>.
>

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