Re: System crashed in the middle of installing patch

From: Jerry Bryant [MSFT] (jbryant_at_online.microsoft.com)
Date: 05/05/04 

Date: Tue, 4 May 2004 15:56:05 -0700

Hi Janice,

The patch you are referring to, if you obtained it from Windows Update or
from the Microsoft download center, would not have anything to do with the
hijacking you experienced. From the sounds of it, your system already had a
virus related issue and this may have caused the crash you had.

Always remember that Microsoft never sends security updates as attachments
in email. To be sure that you are not being tricked in to going to a site
that "looks" like a Microsoft site when clicking on a link, I recommend that
you physically type the link to www.microsoft.com in to your browser or
click the Windows Update option from the start menu or from within IE (Tools
menu > Windows Update).

If you ever have problems installing a security update from Microsoft, you
can call 1-866-PCSafety in the US for free support.

Hope that helps. 

-- 
Regards,
Jerry Bryant - MCSE, MCDBA
Microsoft IT Communities
Get Secure! www.microsoft.com/security
This posting is provided "AS IS" with no warranties, and confers no rights.
"Janice F" <anonymous@discussions.microsoft.com> wrote in message
news:820301c431e4$0c31c7b0$a101280a@phx.gbl...
> Hello,
>
> I am a bit apprehensive about installing a Microsoft patch.
>
> A few weeks ago, in the middle of installing one, my
> system "crashed"...When I tried to reboot, it appeared to
> have been hijacked...new homepage which masquereded itself
> as my Internet service provider. It provided a link to a
> download to solve the problem. Needless to say, I didn't.
> I took it to a reputable computer repair shop, had 3
> viruses removed. Since then I religiously update my McAfee
> program along with a recently installed Ad-aware.
> My question, how can I be sure that downloading a patch
> from Micrsoft won't cause my system to crash or be
> hijacked again?
>
> Many thanks in advance for any reply,
> Janice F
> semi clueless in the US

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