Re: My computer's crashing - need help.....fast!!!

From: Br0wnbear (brownbearat_at_canadadotcom)
Date: 05/04/04 

Date: Tue, 04 May 2004 16:31:48 -0400

On Tue, 4 May 2004 13:26:41 -0700,
<anonymous@discussions.microsoft.com> wrote:

>Thank you so much! I'm going to print this out and try it
>when I get home. I'm not sure if it is Norton 2003 for
>Windows XP since my brother downloaded it. It was the
>last thing installed so I will do as you instructed and
>uninstall it and then download all the critical updates.
>I was getting frustrated after calling both my computer's
>manufacturer as well as my ISP but never getting through.
>Thank you for your help!
>
>>-----Original Message-----
>>On Tue, 4 May 2004 10:01:48 -0700, "MSI"
><msi96@hotmail.com> wrote:
>>
>>>Hello, I hope someone will be able to help me. I'm
>>>writing from work since my home computer has been
>>>crashing. I have Windows XP and a dial up modem. Over
>>>the weekend, I received this error message saying that
>my
>>>computer was going to restart in 1 minute. I figured I
>>>had a virus so my brother downloaded this Norton anti-
>>>virus 2003 software and I don't know if it did something
>>>to my computer because now I can't log on at all. When
>I
>>>try to log on, I get the following message:
>>>
>>>Microsoft Visual C++ Runtime Library
>>>
>>>Runtime Error!
>>>Program:
>>>C:\ProgramFiles\CommonFiles\SymantecShared\ccEvtMgr.exe
>>>
>>>R6025
>>>--pur virtual function call
>>>
>>>Then a blue screen pops up with this message:
>>>
>>>A problem has been detected and windows has been shut
>down
>>>to prevent damage to your computer.
>>>
>>>If this is the first time you've seen this stop error
>>>screen restart your computer. If this screen appears
>>>again, follow these steps:
>>>
>>>Check to be sure you have adequate disk space. If a
>>>driver is identified in the stop message, disable the
>>>driver or check with the manufacturer for driver
>updates.
>>>Try changing video adapters.
>>>
>>>Check with your hardware vendor for any BIOS updates.
>>>Disable BIOS memory options such as caching or
>shadowing.
>>>If you need to use safe mode to remove or disable
>>>components, restart your computer, press F8 to select
>>>Advanced startup options, and then select safe mode.
>>>
>>>Technical Information:
>>>
>>>*** STOP: 0x0000008E (0xC0000005, 0xEFC10247,
>0xF02B7B70,
>>>0x00000000)
>>>
>>>*** SAVRT SYS-Address EFC102A7 base at EFBF2000, Date
>>>Stamp 3d40d9c3
>>>
>>>Beginning dump of physical memory
>>>Physical memory dump complete
>>>Contact your system administrator or technical support
>>>group for further assistance.
>>>
>>>I've restarted my comuter several times and these
>messages
>>>keep popping up. I appreciate your help!
>>
>>MSI
>>
>>I am going to guess the Norton did not install properly.
>>Restart your machine in Safe Mode.
>>Press F8 when the machine starts up and go into the
>Advanced Startup
>>options and select safe mode.
>>Go to Control Panel and Uninstall the Norton to stabilize
>the machine.
>>It is the last thing you installed correct?
>>
>>Enable your Internet Connection Firewall (ICF)
>>In Control Panel, double-click Networking and Internet
>Connections,
>>and then click Network Connections.
>>Right-click the connection on which you would like to
>enable ICF, and
>>then click Properties.
>>On the Advanced tab, check the option to Protect my
>computer and
>>network
>>
>>Restart the computer.
>>Log back onto the internet.
>>Go to http://windowsupdate.microsoft.com
>>Download and install all critical updates.
>>
>>
>>Download and read the instructions for reinstalling
>Norton 2003. By
>>the way is the 2003 version for Windows XP?
>>
>>hth
>>jbrown
>>
>>.
>>
your welcome and good luck :)
hope you have good results to report later.

jbrown

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