Re: My computer's crashing - need help.....fast!!!

anonymous_at_discussions.microsoft.com
Date: 05/04/04 

Date: Tue, 4 May 2004 13:26:41 -0700

Thank you so much! I'm going to print this out and try it
when I get home. I'm not sure if it is Norton 2003 for
Windows XP since my brother downloaded it. It was the
last thing installed so I will do as you instructed and
uninstall it and then download all the critical updates.
I was getting frustrated after calling both my computer's
manufacturer as well as my ISP but never getting through.
Thank you for your help!

>-----Original Message-----
>On Tue, 4 May 2004 10:01:48 -0700, "MSI"
<msi96@hotmail.com> wrote:
>
>>Hello, I hope someone will be able to help me. I'm
>>writing from work since my home computer has been
>>crashing. I have Windows XP and a dial up modem. Over
>>the weekend, I received this error message saying that
my
>>computer was going to restart in 1 minute. I figured I
>>had a virus so my brother downloaded this Norton anti-
>>virus 2003 software and I don't know if it did something
>>to my computer because now I can't log on at all. When
I
>>try to log on, I get the following message:
>>
>>Microsoft Visual C++ Runtime Library
>>
>>Runtime Error!
>>Program:
>>C:\ProgramFiles\CommonFiles\SymantecShared\ccEvtMgr.exe
>>
>>R6025
>>--pur virtual function call
>>
>>Then a blue screen pops up with this message:
>>
>>A problem has been detected and windows has been shut
down
>>to prevent damage to your computer.
>>
>>If this is the first time you've seen this stop error
>>screen restart your computer. If this screen appears
>>again, follow these steps:
>>
>>Check to be sure you have adequate disk space. If a
>>driver is identified in the stop message, disable the
>>driver or check with the manufacturer for driver
updates.
>>Try changing video adapters.
>>
>>Check with your hardware vendor for any BIOS updates.
>>Disable BIOS memory options such as caching or
shadowing.
>>If you need to use safe mode to remove or disable
>>components, restart your computer, press F8 to select
>>Advanced startup options, and then select safe mode.
>>
>>Technical Information:
>>
>>*** STOP: 0x0000008E (0xC0000005, 0xEFC10247,
0xF02B7B70,
>>0x00000000)
>>
>>*** SAVRT SYS-Address EFC102A7 base at EFBF2000, Date
>>Stamp 3d40d9c3
>>
>>Beginning dump of physical memory
>>Physical memory dump complete
>>Contact your system administrator or technical support
>>group for further assistance.
>>
>>I've restarted my comuter several times and these
messages
>>keep popping up. I appreciate your help!
>
>MSI
>
>I am going to guess the Norton did not install properly.
>Restart your machine in Safe Mode.
>Press F8 when the machine starts up and go into the
Advanced Startup
>options and select safe mode.
>Go to Control Panel and Uninstall the Norton to stabilize
the machine.
>It is the last thing you installed correct?
>
>Enable your Internet Connection Firewall (ICF)
>In Control Panel, double-click Networking and Internet
Connections,
>and then click Network Connections.
>Right-click the connection on which you would like to
enable ICF, and
>then click Properties.
>On the Advanced tab, check the option to Protect my
computer and
>network
>
>Restart the computer.
>Log back onto the internet.
>Go to http://windowsupdate.microsoft.com
>Download and install all critical updates.
>
>
>Download and read the instructions for reinstalling
Norton 2003. By
>the way is the 2003 version for Windows XP?
>
>hth
>jbrown
>
>.
>

Relevant Pages

  • Re: sraytb.exe
    ... Restart in Safe mode by hitting F8 as Windows first begins to load on boot. ... Look in the right hand pane for the string or strings that load that file. ...
    (microsoft.public.windowsxp.general)
  • RE: Blank screen on login
    ... I have a Dell Inspiron 9100 with Windows XP Home SP2. ... driver for some reason, especially after a long time being shut down. ... Dell's original solution to this problem was to restart in Safe mode (they ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: sys.ini problems
    ... Yesterday I got a complete update on my AV from Norton. ... You might want to start in Safe Mode to run your antivirus and anti-spyware ... How to start Windows in Safe Mode Windows XP ... Scroll down to and double click Print Spooler | On the General tab, ...
    (microsoft.public.windowsxp.perform_maintain)
  • RE: COM+ Event System error cases hangs after automatic download of up
    ... On the Windows Startup menu, select Safe Mode, and then press Enter. ... the issue can be caused by Norton Go Back ... the wizard completes the installation. ...
    (microsoft.public.windows.server.sbs)
  • Re: XP crashes on boot C0000221 STATUS_IMAGE_CHECKSUM_MISMATCH LZ32.dll corruption
    ... Try very hard to startup in Safe Mode. ... Follow the steps below to expand a file from the Windows XP CD: ... On the Restore from text box, specify the position of the Windows XP CD. ... Restart your computer. ...
    (microsoft.public.windowsxp.help_and_support)