Re: My computer's crashing - need help.....fast!!!
From: Br0wnbear (brownbearat_at_canadadotcom)
Date: 05/04/04
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Date: Tue, 04 May 2004 13:44:29 -0400
On Tue, 4 May 2004 10:01:48 -0700, "MSI" <msi96@hotmail.com> wrote:
>Hello, I hope someone will be able to help me. I'm
>writing from work since my home computer has been
>crashing. I have Windows XP and a dial up modem. Over
>the weekend, I received this error message saying that my
>computer was going to restart in 1 minute. I figured I
>had a virus so my brother downloaded this Norton anti-
>virus 2003 software and I don't know if it did something
>to my computer because now I can't log on at all. When I
>try to log on, I get the following message:
>
>Microsoft Visual C++ Runtime Library
>
>Runtime Error!
>Program:
>C:\ProgramFiles\CommonFiles\SymantecShared\ccEvtMgr.exe
>
>R6025
>--pur virtual function call
>
>Then a blue screen pops up with this message:
>
>A problem has been detected and windows has been shut down
>to prevent damage to your computer.
>
>If this is the first time you've seen this stop error
>screen restart your computer. If this screen appears
>again, follow these steps:
>
>Check to be sure you have adequate disk space. If a
>driver is identified in the stop message, disable the
>driver or check with the manufacturer for driver updates.
>Try changing video adapters.
>
>Check with your hardware vendor for any BIOS updates.
>Disable BIOS memory options such as caching or shadowing.
>If you need to use safe mode to remove or disable
>components, restart your computer, press F8 to select
>Advanced startup options, and then select safe mode.
>
>Technical Information:
>
>*** STOP: 0x0000008E (0xC0000005, 0xEFC10247, 0xF02B7B70,
>0x00000000)
>
>*** SAVRT SYS-Address EFC102A7 base at EFBF2000, Date
>Stamp 3d40d9c3
>
>Beginning dump of physical memory
>Physical memory dump complete
>Contact your system administrator or technical support
>group for further assistance.
>
>I've restarted my comuter several times and these messages
>keep popping up. I appreciate your help!
MSI
I am going to guess the Norton did not install properly.
Restart your machine in Safe Mode.
Press F8 when the machine starts up and go into the Advanced Startup
options and select safe mode.
Go to Control Panel and Uninstall the Norton to stabilize the machine.
It is the last thing you installed correct?
Enable your Internet Connection Firewall (ICF)
In Control Panel, double-click Networking and Internet Connections,
and then click Network Connections.
Right-click the connection on which you would like to enable ICF, and
then click Properties.
On the Advanced tab, check the option to Protect my computer and
network
Restart the computer.
Log back onto the internet.
Go to http://windowsupdate.microsoft.com
Download and install all critical updates.
Download and read the instructions for reinstalling Norton 2003. By
the way is the 2003 version for Windows XP?
hth
jbrown
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