Re: Answers to frequently asked questions - 21APR04
From: \\~Virus Guard~/ (vguard223_at_vgcorp.com)
Date: 05/02/04
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Date: Sun, 2 May 2004 07:51:18 -0300
Once is enough,
Five is too many!!!!
Stop posting this stuff.
/~~Virus Guard~~\
P.S. Build a website with this stuff on it and post the link 2 times a week
instead of almost everyday.
"Andrew Z Carpenter [MVP:Windows:Security]" <azc@cirencester.ac.uk> wrote in
message news:eGXvcx5JEHA.2376@tk2msftngp13.phx.gbl...
> Answers to frequently asked questions. Please consult
> this list before asking a question that may be answered
> here.
>
> Before you post, a reminder - it is advisable to use
> a fictional email address when posting to this board.
> If you use your real email address, you open yourself
> up to receiving spam, virus infected emails, and more.
>
> Answers to your questions will be posted here as a
> reply to your original message, and not emailed to you.
>
> Please remember, if you are asking for help with a
> virus, it helps us to help you if you tell us as much
> detail as possible, including the name of the virus as
> was told to you by your antivirus software.
>
>
> Q. My computer keeps shutting down - something about
> RPC failure. What do I do?
>
> A. You have been lax in keeping your computer up to
> date with antivirus software and more importantly
> in this case, critical security updates available
> from Microsoft. A virus has been released which
> takes advantage of a security flaw in Windows 2000
> and Windows XP. Microsoft released a fix for this
> weeks ago, but you haven't installed it. See the
> further down the rest of this list to find out what
> to do, including advice about antivirus software
> and WindowsUpdate.
>
>
> Q. I've recieved an email telling me that I have been
> infected with a virus called JDBGMGR.EXE and that
> I should delete it, and then warn everybody that I
> know about this. What should I do?
>
> A. The email you have recieved is a hoax, and no action
> should be taken except to delete the email that made
> these claims.
>
>
> Q. Oops, I've already deleted JDBGMGR.EXE - how do I
> get it back?
>
> A. You don't need to. The file is only required by
> software developers who program in the JAVA language.
>
>
> Q. I've recieved an email that warns me about an email
> titled either "It takes guts to say Jesus", "An
> internet flower for you", or "Life is beautiful".
> What do I do now?
>
> A. Nothing. The emails you have recieved are more
> hoaxes, all of which have been around for a very
> long time. I suggest consulting one of the
> following websites for information about hoaxes:
> http://hoaxbusters.ciac.org and http://snopes.com
>
>
> Q. I've recieved an email reply from 'Microsoft' with
> an attachment. I didn't email them, and my virus
> checker tells me the attachment is infected with
> a virus! What do I do, and who at Microsoft should
> I report this to?
>
> A. The email is not from Microsoft, as their policy is
> to never send files by email. The email you have
> recieved is the result of someone you know being
> infected by a virus as a result of opening an email
> just like the one you recieved yourself. Delete the
> email.
>
>
> Q. A file called ~ keeps appearing on my desktop or in
> other places on my computer. It appears to contain
> my address book. Do I have a virus?
>
> A. No. This file is produced as the result of a bug in
> the current version of Outlook Express. Microsoft
> are apparantly aware of the issue and will release
> a patch sometime in the future.
>
>
> Q. I think I might have a virus, how can I tell?
>
> A. With antivirus software. If you don't have any, you
> can get some for free from http://www.grisoft.com
>
>
> Q. I already have antivirus software but it didn't
> find virus X, why not?
>
> A. To ensure your antivirus software can be able to
> detect the latest virus threats, you need to keep
> it updated. Many antivirus software packages come
> with an auto-update feature. Ensure it is working,
> and if not then check the website of it's developer
> to see if a manual update is possible.
>
>
> Q. If I install antivirus software and keep it updated,
> is that all I have to do to keep my computer protected?
>
> A. No! Antivirus software will only detect and prevent
> infection by viruses. There are lots more nasty things
> out there on the internet that are just waiting to do
> the dirty tango with your computer. For one, you need
> to keep your operating system up to date with all the
> latest security patches. This is a free service
> provided by Microsoft. All you have to do is go to
> the WindowsUpdate website, scan your computer, and
> apply any updates that are available. You can find it
> at http://windowsupdate.microsoft.com
>
>
> Q. So, if I install antivirus software, and keep my computer
> up to date with security patches, is that me safe now?
>
> A. Not completely. You should also install a firewall.
>
>
> Q. What's a firewall?
>
> A. A firewall acts like a bouncer on the door of a nightclub.
> It controls what can enter and leave your computer.
> You can get free ZoneAlarm from http://www.zonelabs.com
> An alternative is Sygate Personal Firewall free from
> http://smb.sygate.com/products/spf/spf_ov.htm
>
>
> Q. I keep getting pop up messages while I am on the internet,
> what can I do to get rid of these?
>
> A. There are two types of popups. One uses the 'messenger
> service' included with Windows 2000 and Windows XP. To
> rid yourself of these, install a firewall (see above).
> The second type of popup is triggered by web-pages you
> visit. These can be controlled by a popup stopper.
> You can get one free from http://www.panicware.com
>
>
> Q. My browser home page has been taken over by another
> website! Also, when I do searches I get taken to a
> website I didn't want to go to! What's up?
>
> A. Your browser has been hijacked, and your computer
> probably is also infected with Spyware. You can clean
> these nasties from your computer with some software
> called Spybot Search & Destory, free from
> http://www.spybot.info
>
>
> Q. After I updated my computer with the security patches
> available from WindowsUpdate, I was no longer able to
> open attachments in Outlook Express! Why not?
>
> A. This is by design, and was implimented to try and
> control the ever-increasing spread of virsues. If you
> are absolutely sure the attachment is safe to open,
> you can disable this blocking by going to Tools,
> Options, Security, and unticking Do not allow attachments
> to be saved or opened that could potentially be a virus.
>
>
> Q. I have been infected with Virus [insert name here]. How
> do I go about removing it?
>
> A. Most antivirus software is designed to prevent infection
> by a virus. If the software was not updated, and the
> virus was able to infect your computer, you may find that
> your antivirus software is unable to remove it from your
> computer. In this case, do a search of the internet for
> '[insert name here] removal tool'. Replace [insert name
> here] with the name of the virus that you have been
> infected with. This should give a result directing you
> to a page with a tool that you can download and run that
> will remove the virus for you.
>
>
> --
> AZC
> MVP
> (FAQ VER008)
>
>
>
>
>
>
>
>
>
>
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