Re: This is -so- Frustrating - Trojan removal problem

From: Kaylene aka Taurarian (taurarian_at_REMOVE_CAPS_hotmail.com)
Date: 04/25/04 

Date: Sun, 25 Apr 2004 18:22:15 +1000

Okay Suzy, you're stuck in safe mode with no run command to get out of it,
perhaps see if it's just missing from the Start Menu.
Right click on the task bar, click PROPERTIES, then click START MENU tab. Look
for the CUSTOMIZE button next to the start menu preference. Click on the
ADVANCED tab and in the start menu options box look for the check box labelled
RUN COMMAND, and check the box, click OK.

"Suzy" <seshovlin@yahoo.com> wrote in message
news:2f5001c428c3$4a411710$a601280a@phx.gbl...
> I've had adware/spyware on my computer for a while (tons
> of pop ups). I finally updated my version (it wasn't
> installed). Several trojans popped up, and I followed the
> directions for removal. I went into Add/Remove programs,
> took out.. CLP and another program. My Norton directions
> then told me to put my computer into Safe mode and delete
> the files over there. So I clicked on Run, typed what I
> was supposed to, and got it into safe mode.
>
> And I can't get my computer out. For some reason, half an
> hour into the virus scan (not all of the infected files
> have shown up by then), my computer is just shutting off -
> no warning, nothing, just shuts off. And I can't get it
> out of safe mode. The Start menu no longer has the 'run'
> button, so I can't get out. I've tried F8'ing before
> windows comes up, but there isn't an option there to get
> it out of safe mode. Restarting in 'normal' mode just
> keeps me in safe.
>
> Whats going on? Is there any way I can get out of safe
> mode and back to normal mode? It'd be much easier for me
> to navigate and figure out what the heck is going on there.
>
> Thanks for any help/advice/whatnot.
>
> -Suzy

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