Re: Windows Update not working

From: Andrew Z Carpenter [MVP:Windows:Security] (azc_at_cirencester.ac.uk)
Date: 03/31/04 

Date: Wed, 31 Mar 2004 16:35:27 +0100

> "Emily" <anonymous@discussions.microsoft.com> wrote in
> message news:1348f01c416e5$b59eedb0$a601280a@phx.gbl...
>
> I think i have a virus but even after McCaffeee I cant
> get it off. I can't even download Windows Update without
> an error - any suggestions from the experts?

Well, more detail would be appreciated, but in general the
following should work:

Download McAfee Stinger, available at:
http://download.nai.com/products/mcafee-avert/stinger.exe

Disable system restore:
http://support.microsoft.com/?kbid=310405

Restart your computer in Safe Mode:
http://support.microsoft.com/?kbid=315222

Run the Stinger program, until it has completed and removed
all viruses that it can.

Restart your computer, and re-enable System Restore.

Update your antivirus software and run a full scan again.
http://download.mcafee.com/updates/updates.asp

Protect your PC
http://www.microsoft.com/security/protect

Good luck! 

-- 
AZC
MVP