Re: downloader.mscache removal problem - frustrated!!!

From: Mike Burgess (winhelp2002_at_spamthis.com)
Date: 03/11/04 

Date: Wed, 10 Mar 2004 19:52:27 -0500

Hi,
http://www.mvps.org/winhelp2002/delcache.htm
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 03-09-04]
Please post replies to this Newsgroup, email address is invalid 

--
<anonymous@discussions.microsoft.com> wrote in message
news:a5b101c406d4$43f2b730$a001280a@phx.gbl...
> I think I tried that once and it didn't work.  Let me
> clarify what I deleted.  I deleted the actual Temporary
> Internet Files Folder itself rather than the files within.
>
> Should I be deleting at the user name level? Delete the
> username and all the sub-folders?
>
> Thanks.
>
> >-----Original Message-----
> >Frustrated,
> >Log on as Administrator, locate the
> (infected) "username" account,
> >via Windows Explorer and delete the folder, not the file.
> >
> >How To: Delete the Internet Explorer Temporary Internet
> Files
> >http://www.mvps.org/winhelp2002/delcache.htm
> >_________________________________________________________
> ___
> >Mike Burgess  [MVP Windows Shell\User]
> http://www.mvps.org/winhelp2002/
> >Blocking Spyware, Adware, Parasites, Hijackers, Trojans,
> with a HOSTS file
> >http://www.mvps.org/winhelp2002/hosts.htm [updated 03-09-
> 04]
> >Please post replies to this Newsgroup, email address is
> invalid
> >--
> >
> >"Frustrated - Please Help"
> <anonymous@discussions.microsoft.com> wrote in
> >message news:0eef01c40643$79103fa0$3a01280a@phx.gbl...
> >> I am having a problem with the downloader.mscache virus
> >> not being removed.  I am running XP-Professional with
> >> Norton Antivirus and I have followed the following
> steps
> >> using Symantec's site:
> >>
> >> 1.  Disable System Restore
> >> 2.  Update my virus definitions
> >> 3.  Disconnect from the internet
> >> 4.  Restart in Safe mode
> >> 5.  Unregister the browser helper object ??  This is
> >> where I believe I am having problems as I was not able
> to
> >> disable any files since it was in C:\windows\temporary
> >> internet files\content.IE5\SLX4D8WF\tpkeyhqb[1].cab and
> >> the file is identified as tpkeyhqb.dll.  When I try to
> >> use the regsvr32 /u c:\windows\temporary internet
> >> files\content.IE5\SLX4D8WF\tpkeyhqb.dll to unregister,
> it
> >> is unable to find the file.  Norton tells me the .dll
> is
> >> within the cab file.  I tried different variations to
> try
> >> and unregister the file with no luck.  I am clueless
> how
> >> to perform this step so I moved on and did the
> following.
> >>
> >> 6.  Deleted temporary internet files
> >> 7.  Ran full system scan of Norton Antivirus.  It would
> >> not quarantine or delete the files identified as having
> >> the virus at this point.
> >> 8.  Restarted computer
> >> 9.  Re-ran full system scan of Norton Antirus and it
> >> identified the same file, but would not quarantine or
> >> delete it.
> >> 10.  Re-intiated system Restore.
> >>
> >> Any help would be greatly appreciated.  I'm at my wits
> >> end!!
> >
> >
> >.
> >

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