Re: Ping Veronica Loell
From: Br0wnbear (brownbearat_at_canadadotcom)
Date: 03/06/04
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Date: Fri, 05 Mar 2004 23:13:11 -0500
On Thu, 4 Mar 2004 15:57:26 -0800, N. Miller
<nsm@blackhole.aosake.net> wrote:
>Remember our discussion about reporting viruses to ISPs? Here are the words
>I got from my ISP, when I posted a question to sbcgobal.tech.help.email:
>
>> Nah. Just delete it. Everyone's aware of these by now. Abuse is not
>> really for that type of problem anyway.
>>
>> --
>> <some guy, or other>
>> SBC Special Contributor
>
>So forget reporting viruses to any of the SBC Global abuse people. My
>experience with Earthlink suggests a similar attitude. In fact, I will wager
>that the largest U.S. ISPs can't be bothered with stuff like this. They've
>cut the prices to the bone, and can't afford to keep enough staff on hand to
>deal with these kinds of problems. Something about "you get what you pay
>for" is floating through my mind.
>
>I will try and get my patron to switch ISPs.
Funny, I gave up a few years ago on reporting to ISP's because of the
same reasons, no answers, no responses, no action.
I started again at the office because some of my users were bogged
down hard with SPAM and we kept getting hit with Dumaru from the same
places and the discussions held here.
The Spam guard my e-mail provider has up still forwards Spam messages
with a SPAM? Caveat to make the user aware. Of course some of the
e-mail traffic isn't SPAM it just had a word in the filter to trigger
the caveat.
The viruses all stopped, some a couple of days longer than I would
have liked and one i actually had to finally phone the ISP. I find it
has become better out there. I just recently reported one in that was
the beginning of Beagle and they were able to assist the infected user
immediately. That was a no-brainer though because the user is in a
remote area and was the only one that would have my hotmail account.
The bigger ISP's have all given me an auto response and also a real
response with a tracking number to follow up with if the same address
reappears. So most of the larger ISP's aren't fading into the woodwork
on this and giving up.
SPAM has been reduced here about 60%. The only problem is it takes up
alot of my 3 man departments time. (me, myself and I) But it has been
working. Now I am educating my users to handle their own reporting and
they get at least one a day if they get any at all. They like being
part of the solution.
So I still believe education is still the most beneficial way to
combat anything in regards to computer security.
jbrown
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