Re: Microsoft won't accept my 90-days of support to report virus errors OEM Purchase

From: Jupiter Jones [MVP] (jones_jupiter_at_hotnomail.com)
Date: 03/05/04 

Date: Fri, 5 Mar 2004 12:13:06 -0700

John;
You chose to buy OEM.
Microsoft and the seller have a contract.
You and the seller have a contract.
However there is nothing between you and Microsoft.
The day it is legislated Microsoft need to support OEM is the last day
OEM is sold, so you will pay the higher retail.
You need to think of OEM as if it is manufactured, sold and supported
by the seller and not Microsoft.

What did the seller have to say when you contacted them?

If Panda was damaging Windows how is that Microsoft's fault?
What did Panda say when you contacted them?

Did you try System Restore?
Start/All Programs/Accessories/System Tools/System Restore.

You may need to reload to repair the myriad of issues you have:
http://www3.telus.net/dandemar/cleanxp.htm

Also see this link to help prevent this in the future:
http://www3.telus.net/dandemar/security.htm 

-- 
Jupiter Jones  [MVP]
http://www3.telus.net/dandemar/
"Mad John" <anonymous@discussions.microsoft.com> wrote in message
news:4f7201c402df$7ac68690$a601280a@phx.gbl...
> Just because I bought my Windows XP from an OEM and my
> Windows XP and Internet Explorer is having trouble
> Microsoft won't allow me free technical support.
> Microsoft is soooo terrible.  They do not take the time to
> hear the problems their customers are having.  I was
> contacted by some people saying I sent some worm in e-mail
> attachments and I should download this Panda software to
> scan my e-mails.  Well when I downloaded it, the thing
> disabled and crashed my Norton Internet security
> immediately by removing several files of its common client
> application which were located in the System32 directory
> of the Windows directory and then it went about sabotaging
> the entire firewall and the norton antivirus and made it
> look like it was scanning my computer all the while it
> installed a proxy program in the directory it was set in,
> kept its temporary folder even though it claimed to be
> deleting that after download and there was this enormous
> file being put onto my computer of like 20 megabytes I
> noticed and the norton internet security intrusion monitor
> said it was monitoring 133 intrusions as of its last log
> probably before it got vodooed.
>
> I have also had explorer errors before having to reinstall
> Windows XP.  And Microsoft always turns a deaf ear.  I
> don't have money to shell out to just get help in fixing
> their software.  They need to provide a term help system
> like Apple computer does and in fact this needs to be
> legislated.  Apple computer provides unlimited protection
> for parts, software and customer service by phone as well
> as over the internet as long as people pay for it.  The
> same should be true for all computer software makers as
> large as Microsoft who dominate a market like this.  I
> mean look at this error!!!
>
> EXPLORER caused an invalid page fault in
> module KERNEL32.DLL at 018f:bff7b9a6.
> Registers:
> EAX=00000000 CS=018f EIP=bff7b9a6 EFLGS=00000246
> EBX=816bfd44 SS=0197 ESP=00c6fbe8 EBP=00c6fc00
> ECX=c173e780 DS=0197 ESI=77640678 FS=2dff
> EDX=bffc9490 ES=0197 EDI=00000000 GS=0000
> Bytes at CS:EIP:
> ff 76 04 e8 13 89 ff ff 5e c2 04 00 56 8b 74 24
> Stack dump:
> 77640678 77632cc6 77640678 00000000 77640678 816bfd44
> 00c6fdf0 77631e87 77640678 00000000 77637ed3 77630000
> 7763200a 77630000 77630000 77632064

Relevant Pages

  • RE: Error Installing XP Sp 2
    ... I suggest you use recovery CD to reload the system. ... Microsoft Online Partner Support ... it is impossible to use the retail media with an OEM key. ... | rule also applies not only to Windows 98 but also to Windows XP. ...
    (microsoft.public.windowsxp.general)
  • Re: XP on multiple systems
    ... "This, to me, invalidates the EULA" ... How about when you asked details about their agreement with Microsoft" ... Whether the seller manufacturer it or not is not relevant, ... Your and others confusion about OEM. ...
    (microsoft.public.windowsxp.general)
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    (microsoft.public.windowsxp.setup_deployment)
  • RE: Access Denied for Event Viewer or Regedit
    ... I would request that Microsoft look at the upgrade proceedure for windows ... But there does appear to be an issue with the upgrade process, ... > inf from the OEM working machine. ...
    (microsoft.public.windowsxp.help_and_support)
  • Re: Upgrading from sbs2k to 2003 Premium R2 - questions
    ... Interesting too that they are offering to sell OEM versions standalone. ... "Microsoft Software Licensing Glossary from Microsoft ... Sent via Windows Mail on Windows Vista, ... They are selling a media only (aka CD Only or CDO) kit with no license ...
    (microsoft.public.windows.server.sbs)