Re: exploit MIME.gen.exe David L "ping"

From: Tedd Riggs (T_Riggs_at_MSN)
Date: 02/15/04 

Date: Sun, 15 Feb 2004 13:31:05 -0800

Well out here in old GTE West land, they had some good people :-) I worked
for them for 18 years, but actually in a different group, GTE Spacenet. Yes
the tech support has gone down.
The thing that is maddening, if I go to the Westell site and try to get any
info on the 2100 Modem that I have, you just get a message that this info is
only available thru your ISP. I had to go to the DSL Reports web page to
find a manual. And...the Verizon CD that goes thru install is enough to
drive you nuts ! It has page after page on how to open the box, how to plug
in a two way RJ11 adapter, Filters etc... and all are very detailed and you
can not skip them, its like "Phone Class 001"

    I asked the "tech person" to do a simple loopback thru my modem to prove
that my line was not set up or the modem was dead and the person had no idea
what I was talking about, I finally got a supervisor, but the help center
is not collocated with any of the sites that can do loopbacks. Ugh ! In the
"old days" I had my GTE ADSL up in about 20 mins. and the tech support site
was collocated with the group that could do loopbacks and line tests. Also
the strange problem I had on the dialup with being able to receive and not
send. I just for the fun of it tried the second number listed for the area
and guess what, it works perfectly. Now that is a strange one !
    However at least in the DSL Report "Score Card" the Verizon West service
does come out with a A+ on everything except the strange Verizon Software.
And I refuse to go cable, its Comcast (ex ATT) so have my biases already on
that one...
Hope to see ya on DSL Monday !
Tedd 

-- 
Tedd Riggs
PDA Square Content Developer
www.pdasquare.com
Redmond,   WA
"David H. Lipman" <DLipman~nospam~@Verizon.Net> wrote in message
news:%23j13NdA9DHA.1052@TK2MSFTNGP12.phx.gbl...
> Hi Tedd:
>
> I hate hearing those horror stories !
> Verizon can be a Phukup !  I had problems the first week or so w/Verizon.
But, after almost
> 4 years with them as my ISP I have been pleased with the quality of the
service.  The last
> time I calculated, I had less then a  1/2% downtime.
>
> Having Verizon as an ISP is one thing, getting good support is another
matter.  Sometimes I
> think they hire morons off the street.  Good luck !
>
> Dave

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