RE: Norton Internet Security 2004

From: pauly [MSFT] (pauly_at_online.microsoft.com)
Date: 02/08/04 

Date: Sun, 08 Feb 2004 16:41:03 GMT

Hi Thomas,

Regarding Norton Internet Security and Outlook connectivity, please see the
following:

<note, the URLwill be wrapped, so you may need to put copy and paste parts
of the url together>

Error: "The connection to the server has failed. . . . " when sending or
receiving email with Outlook:
http://service1.symantec.com/SUPPORT/nip.nsf/429934053165308488256d8e0076af4
8/4537a4319a9a86be88256dd4007edf21?OpenDocument&prod=Norton%20Internet%20Sec
urity&ver=2004%20for%20Windows%2098/Me/2000/XP&src=sg&pcode=nis&svy=&csm=no

Cannot receive email after installing Norton Internet Security:
http://service1.symantec.com/SUPPORT/nip.nsf/429934053165308488256d8e0076af4
8/585b848c7927c568852568740078eb25?OpenDocument&prod=Norton%20Internet%20Sec
urity&ver=2004%20for%20Windows%2098/Me/2000/XP&src=sg&pcode=nis&svy=&csm=no

Note: even though you have removed Norton Internet Security, the
information above may provide you with some troubleshooting steps to
resolve this.
 
Finally, if the symptom happened recently and you are using Windows XP,
you might be able to restore your system to the state it was in prior to
the symptom using System Restore:

306084 HOW TO: Restore the Operating System to a Previous State in Windows
XP
http://support.microsoft.com/?id=306084

283252 Non-Administrator User Is Unable to Start System Restore Utility
http://support.microsoft.com/?id=283252

=========

This posting is provided "AS IS" with no warranties, and confers no rights.

Windows XP Security Homepage:
http://www.microsoft.com/windowsxp/security/default.asp

Windows 2000 Security Homepage:
http://www.microsoft.com/windows2000/security/default.asp

Top 10 Windows Newsgroups Security Questions:
http://www.microsoft.com/technet/newsgroups/default.asp?url=/technet/newsgro
ups/nodepages/sectop10.asp

=========
Paul Hayes, MCSE
Product Support Services
Microsoft Corporation
pauly@online.microsoft.com

--------------------
| From: "Thomas" <anonymous@discussions.microsoft.com>
| Subject: Norton Internet Security 2004
| Date: Thu, 5 Feb 2004 17:07:51 -0800
|
| I have downloaded this Security package, but since my
| Outlook doesn't connect anymore. Have figured, that I use
| a SSL connection, but all the instruction from Nortons
| user guide book didn't work. Have finally uninstalled the
| program, but still my outlook doesn't work. I am quite
| disappointed about this Norton product, but very upset
| that my email got distroyed. Does anybody have an idea,
| please?
|

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