Re: couldnt continue the windows update
From: Sarah (anonymous_at_discussions.microsoft.com)
Date: 02/06/04
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Date: Fri, 6 Feb 2004 00:11:59 -0800
M writes:
>-----Original Message-----
>Hi, a coupld of days ago, I went to the website to see
>what critical updates were available. THere was one in
>particular called "Q326583" and since it said it would
>take 7 minutes to download< i did. Well the whole
>process from downloading to instlling was taking THREE
>hours. And since I had to close my store, I could not
>stay open anylonger and wait to see if this thing would
>finish. Well, I went to the website today to see if it
>installed completely or something.I veiwed installation
>history and there were a few in there that I had
>installed using automatic update offline. all said
>sucessful. But that one mentioned above said "still in
>progress" or something like that. On the critical
>updates, it said I have 0 critical updates needed to
>install. what can I do to 'finish ' the installation.
>Also, If I get automatic updates offline like most do,
>then why was this one not suggested for me to update
>before. I have dialup so I can see why it would have
>taken 1hour and 15 minutes (as it predicted it would
>take) ; but THREE or more hours??? please enlighten me
>with this. thanks
>.
I'd say that it encountered a problem. Seriously
though, this issue is one that you might get better
assistance with from the newsgroup specifically devoted
to Windows Update issues - microsoft.public.windowsupdate
If your browser is set up like mine, there are community
newsgroups listed on the left of your screen, and it is
under Windows (click the "+"), Windows Updates.
Having any download hang is not uncommon. Could be a
problem on your end, or it could be a problem getting
packets from them to you. That specific patch has
information regarding needed hard disk space (Microsoft
Knowledge Base Article - 326583 ), which you might check
into if it is possible that space is an issue.
I have at times gone to the Windows update site and
found that they had a critical update I needed that I
hadn't yet been prompted to get by auto-update - this has
happened when a patch was newly released.
If you want a non-expert suggestion: you might check
in Add/Remove programs and remove Q326583 if it is there,
and immediately go to Windows update and try and get it,
to see if this corrects the "in progress/ 0 updates"
problem. The update newsgroup would be much better
qualified to advise you though.
-Sarah
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