Re: Virus software found a virus, but doesn't fix it
From: Murray (anonymous_at_discussions.microsoft.com)
Date: 12/19/03
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Date: Fri, 19 Dec 2003 09:36:46 -0800
My computer is an IBM, but I don't know how to get ahold
of the diagnostic software. I am off warranty, and could
get little help from them when I tried to call. Will
disabling system restore delete the virus? Also, the
computer associates virus scanner has a detailed virus
scan function, but they strongly recommend that I NOT use
this. Should I?
Thanks for your response.
Murray
>-----Original Message-----
>Please read the following URL:
>http://vil.nai.com/vil/SystemHelpDocs/DisableSysRestore.ht
m
>
>The objective:
>------------------
>- Turn off the System Restore function
>- Reboot the PC
>- Using your AV package, perform a full scan of all files
on the platform and clean/delete
> infectors found
>- Turn on the System Restore function
>- Reboot the PC
>- Create a new System Restore point.
>
>
>As for your computer rebooting, what brand make and model
is it ?
>
>If it is a name brand like Dell or IBM, I suggest using
their Diagnostic software. Dell,
>for example, has an excellent diagnostic and I suggest
(if you have a Dell) in downloading
>and using it, other wise obtain the manufacturer's
routine.
>
>If it is NOT a name brand and is a put-together clone,
then you need to provide more
>information like does it reboot at the same spot in the
boot-up process, where in the
>boot-up process and what is the OS, etc.
>
>Dave
>
>
>
>
>"Murray" <anonymous@discussions.microsoft.com> wrote in
message
>news:0b3901c3c652$3e5176d0$a501280a@phx.gbl...
>| I got a message that C:\Systemvolumeinformation\-restore
>| {FC22F5ED-2726-4E9F-A7DB-6BEBAIC97E3F}\RP15\A0002577.EXE
>| is a POZA virus.
>|
>| I have the Computer Associates virus settings to clean
the
>| virus, if found, but I keep getting this message. I
tried
>| to find this file, but could not. My computer re-boots
>| over and over again when it is warming up, but I don't
>| know if this is the virus or hardware failing.
>|
>| I have all the microsoft updates. How do I get rid of
>| this virus?
>
>
>.
>
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