Re: wrong answer
From: David H. Lipman (DLipman~nospam~_at_Verizon.Net)
Date: 11/12/03
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Date: Wed, 12 Nov 2003 14:19:41 -0500
Sorry Greg....
I suggest using MSConfig or manually editing the Registry and removing the RUN locations
which load the software. Then reboot the PC. You should be able to then manually remove
the subdirectory tree where the software is installed. Then you can go into the Registry
and remove the Symantec related entries. Of course these are all generalizations. I am a
McAfee proponent not a Symantec proponent. But Symantec SHOULD be able to provide you with
a list of all Registry entries to be manually deleted and a list of directories that should
be deleted from the hard disk.
I had a similar situation with McAfee Retail v5.x which came pre-installed on a notebook
and there was NO uninstaller. Being a corp. customer we use McAfee v4.5.1 corp. edition.
I was able, through a corp. liaison to McAfee, obtain a document which told me all the
Registry entries to delete and what to delete from the hard disk. Once this was done I had
no problems in installing McAfee v4.5.1 corp. edition. I truly believe that at the minimum
Symantec should be able to provide you with a set of instructions to manually remove the
software even if a software uninstaller does NOT exist.
Dave
"greg" <anonymous@discussions.microsoft.com> wrote in message
news:25b801c3a949$d9506fe0$a601280a@phx.gbl...
| Of course, that was step 3. After reading the manual, and
| reading the symantec knowledge base, then I attempted
| contact with symantec.
| I emailed their tech support. They responded with the
| fact they have NO HELP to offer for me to remove the
| program. There is no removal tool developed yet.
| Why do you think I am so angry?
|
| Greg
|
| >-----Original Message-----
| >Have you actually gone to Symantec/Norton for removal
| instructions ?
| >
| >Dave
| >
| >
| >
| >"greg" <anonymous@discussions.microsoft.com> wrote in
| message
| >news:001701c3a940$41a32d80$a401280a@phx.gbl...
| >| I always follow the instructions when installing
| >| software. This usually prevents unwanted headaches.
| >| For starters, I let the NIS antivirus program run in dos
| >| mode before starting the installation. This was a
| >| suggested precaution to avoid this very problem.
| >| Second, it was not my mistake or my fault that I was the
| >| victim of a malicious attack by unknown hackers. That's
| >| the same argument as the rapist that says "she was
| dressed
| >| for it" Just because I my computer was assaulted does
| not
| >| make me at fault. While it may have been a better
| choice
| >| to have ad-aware installed months ago, being the victim
| of
| >| a crime is not my fault.
| >| Third, most antivirus software is likely purchased to
| >| remove viruses. The software designers know this, and
| >| setup the install procedure taking this into account. I
| >| followed the procedure and now that I'm unhappy with the
| >| performance of my computer I CANNOT GET IT OFF MY
| MACHINE.
| >|
| >| Can we please stop discussing my dislike for this
| product,
| >| it's irrelevant at this point, and can someone help me
| >| remove this from my machine.
| >|
| >| Greg
| >|
| >| >-----Original Message-----
| >| >Greg,
| >| >
| >| >Quote "I downloaded ad-aware from lavasoft, it found
| MANY
| >| trojan
| >| >horse and backdoor type viruses. Why didn't Norton
| find
| >| these?
| >| >"
| >| >
| >| >Your anger is truly misplaced as its not symantecs
| fault
| >| that your computer
| >| >was already infested with trojans and backdoors. What
| you
| >| fail to realize is
| >| >many of these backdoors or trojans can interfere with
| the
| >| installation and
| >| >proper running of AV or Firewall software, hence the
| >| problems your facing
| >| >now.
| >| >
| >| >You just need to quit your whining and realize it was
| >| your own mistake to
| >| >not have a properly protected system in the first
| place.
| >| if you have really
| >| >been using the internet for 20 years, you would have
| had
| >| the proper
| >| >protection a long time ago.
| >| >
| >| >
| >| >.
| >| >
| >
| >
| >.
| >
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