Re: swen virus infected friends comp
From: Michael Jennings (munged_at_bogus.net)
Date: 09/29/03
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Date: Sun, 28 Sep 2003 22:49:11 -0400
Your friend knows she should not have opened the
attachment. She has found a computer shop which
is willing to repair the damage. She could repair it
herself, but that would take time and patience. If she
doesn't want to spend time and be patient, her best
bet is to spend a bit of money at the shop. She could
look at it as a cyber fine for her carelessness.
"Sue" <speerslair@shaw.ca> wrote in message
news:005001c38630$b2077050$a001280a@phx.gbl...
> A friend of mine fell for one of the microsoft update
> emails and now has the Swen worm roaming around her system
> causing all sorts of trouble. I have been trying to help
> her but I am not an expert. Can someone try and tell me
> what to do so I can pass the info onto her. I will try to
> be as specific as possible but not really knowing what
> happened exactly is kinda hard so please bear with me.
>
> First off, after realizing she unleashed the worm she went
> to the Symantec site and tried to d/l the Swen removal
> tool but for some reason her comp is not letting her. She
> has tried to follow the steps at Symantec as far as
> removing registry entries but she can't. When she opens
> Run to enter regedit she keeps getting an error. She can't
> even get into msconfig. She can't open command prompt in
> safe mode and the comp will not shut down when choosing
> restart in MS Dos mode either. Her antivirus seems to be
> working, it picked up 3 swen viruses during her last scan
> this afternoon and she deleted them.
>
> She cannot open anything in the start menu or on the
> desktop. She can get online but she can't d/l anything at
> all, so she can't get the Hijack This program or anything.
> She can't open OE or messenger either. She keeps getting
> this error message when trying to open programs, including
> regedit..
>
> Program not found. Windows cannot find VGCKJDTZ.exe This
> program is needed for opening files of this type
> application.
>
> She phoned her local comp shop and they said for her to
> bring it in and they can fix it or she can try to fix it
> herself. She can't fix it herself if she can't even get
> into the areas she needs to in order 'fix' it. Can someone
> help please? I hope I've made some sense. It's kinda of
> hard explaining a situation when I am not the one
> experiencing it. Is there another way to get into the
> registry to delete this virus? Is VGCKJDTZ.exe a
> legitimate windows file or something the virus put there?
>
> Thanks.
>
> ~S~
>
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