Answers to frequently asked questions - 17SEP03

From: Eric Hulet (pastoreric_at_gracecommunitychurch.com)
Date: 09/17/03 

Date: Wed, 17 Sep 2003 11:59:02 -0700

OK, I have this mystery re trying to install Norton
Internet Security 2003 on my XP Pro. When install first
begins, I get an error message which says "Policies set
by Administrator prevent this installation". Hey, I am
the administrator! And I didn't set anything and can't
find where the policy is set. I have disabled the XP
firewall per the instructions. I have disabled the
System Restore. I have created another User account,
then logged on as Adminstrator. Still can't figure this
out. Any ideas?
>-----Original Message-----
>Answers to frequently asked questions. Please consult
>this list before asking a question that may be answered
>here.
>
>
>[ Please remember, if you are asking for help with a
> specific virus, please tell us what it's name is! ]
>
>
>Q. My computer keeps shutting down - something about
> RPC failure. What do I do?
>
>A. You have been lax in keeping your computer up to
> date with antivirus software and more importantly
> in this case, critical security updates available
> from Microsoft. A virus has been released which
> takes advantage of a security flaw in Windows 2000
> and Windows XP. Microsoft released a fix for this
> weeks ago, but you haven't installed it. See the
> further down the rest of this list to find out what
> to do, including advice about antivirus software
> and WindowsUpdate.
>
>
>Q. I've recieved an email telling me that I have been
> infected with a virus called JDBGMGR.EXE and that
> I should delete it, and then warn everybody that I
> know about this. What should I do?
>
>A. The email you have recieved is a hoax, and no action
> should be taken except to delete the email that made
> these claims.
>
>
>Q. Oops, I've already deleted JDBGMGR.EXE - how do I
> get it back?
>
>A. You don't need to. The file is only required by
> software developers who program in the JAVA language.
>
>
>Q. I've recieved an email that warns me about an email
> titled either "It takes guts to say Jesus", "An
> internet flower for you", or "Life is beautiful".
> What do I do now?
>
>A. Nothing. The emails you have recieved are more
> hoaxes, all of which have been around for a very
> long time. I suggest consulting one of the
> following websites for information about hoaxes:
> http://hoaxbusters.ciac.org and http://snopes.com
>
>
>Q. I've recieved an email reply from 'Microsoft' with
> an attachment. I didn't email them, and my virus
> checker tells me the attachment is infected with
> a virus! What do I do, and who at Microsoft should
> I report this to?
>
>A. The email is not from Microsoft, as their policy is
> to never send files by email. The email you have
> recieved is the result of someone you know being
> infected by a virus as a result of opening an email
> just like the one you recieved yourself. Delete the
> email.
>
>
>Q. A file called ~ keeps appearing on my desktop or in
> other places on my computer. It appears to contain
> my address book. Do I have a virus?
>
>A. No. This file is produced as the result of a bug in
> the current version of Outlook Express. Microsoft
> are apparantly aware of the issue and will release
> a patch sometime in the future.
>
>
>Q. I think I might have a virus, how can I tell?
>
>A. With antivirus software. If you don't have any, you
> can get some for free from http://www.grisoft.com
>
>
>Q. I already have antivirus software but it didn't
> find virus X, why not?
>
>A. To ensure your antivirus software can be able to
> detect the latest virus threats, you need to keep
> it updated. Many antivirus software packages come
> with an auto-update feature. Ensure it is working,
> and if not then check the website of it's developer
> to see if a manual update is possible.
>
>
>Q. If I install antivirus software and keep it updated,
> is that all I have to do to keep my computer
protected?
>
>A. No! Antivirus software will only detect and prevent
> infection by viruses. There are lots more nasty
things
> out there on the internet that are just waiting to do
> the dirty tango with your computer. For one, you
need
> to keep your operating system up to date with all the
> latest security patches. This is a free service
> provided by Microsoft. All you have to do is go to
> the WindowsUpdate website, scan your computer, and
> apply any updates that are available. You can find
it
> at http://windowsupdate.microsoft.com
>
>
>Q. So, if I install antivirus software, and keep my
computer
> up to date with security patches, is that me safe
now?
>
>A. Not completely. You should also install a firewall.
>
>
>Q. What's a firewall?
>
>A. A firewall acts like a bouncer on the door of a
nightclub.
> It controls what can enter and leave your computer.
> You can get free ZoneAlarm from
http://www.zonelabs.com
> An alternative is Sygate Personal Firewall free from
> http://smb.sygate.com/products/spf/spf_ov.htm
>
>
>Q. I keep getting pop up messages while I am on the
internet,
> what can I do to get rid of these?
>
>A. There are two types of popups. One uses
the 'messenger
> service' included with Windows 2000 and Windows XP.
To
> rid yourself of these, install a firewall (see
above).
> The second type of popup is triggered by web-pages
you
> visit. These can be controlled by a popup stopper.
> You can get one free from http://www.panicware.com
>
>
>Q. My browser home page has been taken over by another
> website! Also, when I do searches I get taken to a
> website I didn't want to go to! What's up?
>
>A. Your browser has been hijacked, and your computer
> probably is also infected with Spyware. You can
clean
> these nasties from your computer with some software
> called Spybot Search & Destory, free from
> http://security.kolla.de
>
>
>Q. After I updated my computer with the security patches
> available from WindowsUpdate, I was no longer able to
> open attachments in Outlook Express! Why not?
>
>A. This is by design, and was implimented to try and
> control the ever-increasing spread of virsues. If
you
> are absolutely sure the attachment is safe to open,
> you can disable this blocking by going to Tools,
> Options, Security, and unticking Do not allow
attachments
> to be saved or opened that could potentially be a
virus.
>
>
>Q. I have been infected with Virus [insert name here].
How
> do I go about removing it?
>
>A. Most antivirus software is designed to prevent
infection
> by a virus. If the software was not updated, and the
> virus was able to infect your computer, you may find
that
> your antivirus software is unable to remove it from
your
> computer. In this case, do a search of the internet
for
> '[insert name here] removal tool'. Replace [insert
name
> here] with the name of the virus that you have been
> infected with. This should give a result directing
you
> to a page with a tool that you can download and run
that
> will remove the virus for you.
>
>
>--
>AZC
>VER007
>
>
>
>
>
>
>
>
>
>---
>
>Checked by AVG anti-virus system
(http://www.grisoft.com).
>Version: 6.0.518 / Virus Database: 316 - Release Date:
11/09/2003
>
>
>.
>

Relevant Pages

  • Re: Outlook Express freezing
    ... I have ran virus checker and found ... Because of this tendency of attachments to infect, Microsoft has now set OE to block all attachments. ... Cannot Open E-Mail Attachments in Outlook Express After You Install SP1 ... If you choose to adjust OE to allow attachments, make sure you save the attachment to disk first and then scan it with your antivirus software. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: OE6 slow after installing SP2 patch
    ... I isolated the problem to Norton Internet Security ... >> attachment to disk first and then scan it with your antivirus software. ... >> when it attempts to remove a message containing a potential virus. ... >> attempting to infect your system, and will block you from doing so. ...
    (microsoft.public.windows.inetexplorer.ie6_outlookexpress)
  • Re: Nimda is bothering too much..
    ... > So I deleted the files that were corrupted by the virus. ... > system for any viruses by running the antivirus software. ... > there is a security hazard. ... latest Microsoft security patches, download and install IISlockdown ...
    (microsoft.public.win2000.security)
  • Re: What are some of the files to Look For...
    ... i want to determine what virus it is already. ... opened the security patch but if someone else opened in my ... >I couldn't install it. ... >Today I'll find out if the originally reported infections ...
    (microsoft.public.security.virus)