Answers to frequently asked questions - 17SEP03
From: Eric Hulet (pastoreric_at_gracecommunitychurch.com)
Date: Wed, 17 Sep 2003 11:59:02 -0700
OK, I have this mystery re trying to install Norton
Internet Security 2003 on my XP Pro. When install first
begins, I get an error message which says "Policies set
by Administrator prevent this installation". Hey, I am
the administrator! And I didn't set anything and can't
find where the policy is set. I have disabled the XP
firewall per the instructions. I have disabled the
System Restore. I have created another User account,
then logged on as Adminstrator. Still can't figure this
out. Any ideas?
>Answers to frequently asked questions. Please consult
>this list before asking a question that may be answered
>[ Please remember, if you are asking for help with a
> specific virus, please tell us what it's name is! ]
>Q. My computer keeps shutting down - something about
> RPC failure. What do I do?
>A. You have been lax in keeping your computer up to
> date with antivirus software and more importantly
> in this case, critical security updates available
> from Microsoft. A virus has been released which
> takes advantage of a security flaw in Windows 2000
> and Windows XP. Microsoft released a fix for this
> weeks ago, but you haven't installed it. See the
> further down the rest of this list to find out what
> to do, including advice about antivirus software
> and WindowsUpdate.
>Q. I've recieved an email telling me that I have been
> infected with a virus called JDBGMGR.EXE and that
> I should delete it, and then warn everybody that I
> know about this. What should I do?
>A. The email you have recieved is a hoax, and no action
> should be taken except to delete the email that made
> these claims.
>Q. Oops, I've already deleted JDBGMGR.EXE - how do I
> get it back?
>A. You don't need to. The file is only required by
> software developers who program in the JAVA language.
>Q. I've recieved an email that warns me about an email
> titled either "It takes guts to say Jesus", "An
> internet flower for you", or "Life is beautiful".
> What do I do now?
>A. Nothing. The emails you have recieved are more
> hoaxes, all of which have been around for a very
> long time. I suggest consulting one of the
> following websites for information about hoaxes:
> http://hoaxbusters.ciac.org and http://snopes.com
>Q. I've recieved an email reply from 'Microsoft' with
> an attachment. I didn't email them, and my virus
> checker tells me the attachment is infected with
> a virus! What do I do, and who at Microsoft should
> I report this to?
>A. The email is not from Microsoft, as their policy is
> to never send files by email. The email you have
> recieved is the result of someone you know being
> infected by a virus as a result of opening an email
> just like the one you recieved yourself. Delete the
>Q. A file called ~ keeps appearing on my desktop or in
> other places on my computer. It appears to contain
> my address book. Do I have a virus?
>A. No. This file is produced as the result of a bug in
> the current version of Outlook Express. Microsoft
> are apparantly aware of the issue and will release
> a patch sometime in the future.
>Q. I think I might have a virus, how can I tell?
>A. With antivirus software. If you don't have any, you
> can get some for free from http://www.grisoft.com
>Q. I already have antivirus software but it didn't
> find virus X, why not?
>A. To ensure your antivirus software can be able to
> detect the latest virus threats, you need to keep
> it updated. Many antivirus software packages come
> with an auto-update feature. Ensure it is working,
> and if not then check the website of it's developer
> to see if a manual update is possible.
>Q. If I install antivirus software and keep it updated,
> is that all I have to do to keep my computer
>A. No! Antivirus software will only detect and prevent
> infection by viruses. There are lots more nasty
> out there on the internet that are just waiting to do
> the dirty tango with your computer. For one, you
> to keep your operating system up to date with all the
> latest security patches. This is a free service
> provided by Microsoft. All you have to do is go to
> the WindowsUpdate website, scan your computer, and
> apply any updates that are available. You can find
> at http://windowsupdate.microsoft.com
>Q. So, if I install antivirus software, and keep my
> up to date with security patches, is that me safe
>A. Not completely. You should also install a firewall.
>Q. What's a firewall?
>A. A firewall acts like a bouncer on the door of a
> It controls what can enter and leave your computer.
> You can get free ZoneAlarm from
> An alternative is Sygate Personal Firewall free from
>Q. I keep getting pop up messages while I am on the
> what can I do to get rid of these?
>A. There are two types of popups. One uses
> service' included with Windows 2000 and Windows XP.
> rid yourself of these, install a firewall (see
> The second type of popup is triggered by web-pages
> visit. These can be controlled by a popup stopper.
> You can get one free from http://www.panicware.com
>Q. My browser home page has been taken over by another
> website! Also, when I do searches I get taken to a
> website I didn't want to go to! What's up?
>A. Your browser has been hijacked, and your computer
> probably is also infected with Spyware. You can
> these nasties from your computer with some software
> called Spybot Search & Destory, free from
>Q. After I updated my computer with the security patches
> available from WindowsUpdate, I was no longer able to
> open attachments in Outlook Express! Why not?
>A. This is by design, and was implimented to try and
> control the ever-increasing spread of virsues. If
> are absolutely sure the attachment is safe to open,
> you can disable this blocking by going to Tools,
> Options, Security, and unticking Do not allow
> to be saved or opened that could potentially be a
>Q. I have been infected with Virus [insert name here].
> do I go about removing it?
>A. Most antivirus software is designed to prevent
> by a virus. If the software was not updated, and the
> virus was able to infect your computer, you may find
> your antivirus software is unable to remove it from
> computer. In this case, do a search of the internet
> '[insert name here] removal tool'. Replace [insert
> here] with the name of the virus that you have been
> infected with. This should give a result directing
> to a page with a tool that you can download and run
> will remove the virus for you.
>Checked by AVG anti-virus system
>Version: 6.0.518 / Virus Database: 316 - Release Date: