broadband speed virus
From: mich (michflys_at_bigpond.net.au)
Date: 09/09/03
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Date: Mon, 8 Sep 2003 17:57:49 -0700
Please help, Have Telstra's Bigpond broadband adsl
connected on my computer. I installed all patches and
critical updates before installing broadband. I had also
removed blaster worm and did a system restore - as
advised on this site. I have anti-virus installed and
keep it updated regularly, I also have a firewall
installed. My machine is about a month and a half old and
I am running Windows XP home. My problem is download
speeds are between 2.58 kbps and 6.2 kbps and I have
contacted Telstra several times who seemed very helpful
at first, they sent a tech out yesterday who was here for
half the day and couldn't work it out - he didn't seem to
know much, he ended up telling me it's because I have a
worm. So I scanned for virus' at pandasoftware.com and
found none. My anti-virus software picked up a low risk
trojan "Win32.Startpage.B trojan" which I think I
removed - haven't gotten anymore messages about trojan.
Speeds were still very slow so I called Telstra back and
they said " It is not the line it is my computer, and I
should back every thing up and wipe it all off so that my
computer is how it was when I purchased it. I really
don't want to do this, are they right? Please help,
Thanks.
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