Re: Problems viewing .pdf etc... over secure https:\\ pages

From: Jeff Cochran (jcochran.nospam_at_naplesgov.com)
Date: 11/26/03 

Date: Wed, 26 Nov 2003 19:36:48 GMT

On Wed, 26 Nov 2003 08:35:40 -0800, "Chris Butler - Network Manager"
<anonymous@discussions.microsoft.com> wrote:

>Hi List,
>
>Will try to make things a bit clearer -
>
>Have an intranet available on my LAN - this has lots of
>documents on it, .doc, .xls, .pdf etc etc
>
>I am able to access this intranet from home on a secure
>login. Why is it that when I am connected via https:/ I
>am unable to view any of the above documents - is this
>across the board with https, or am I missing a setting.

It's not an IIS issue, but if you're logging in the account may not
have permission to those files or folders.

But again, you aren't providing any useful details. You say "unable
to view" but there is no error message that the system will produce by
that name. Tell us the exact error you see, and exactly what you're
doing when you see it.

For example, any PDF document requires Acrobat reader to view. If you
haven't installed the reader, you can't view it. But you could mean
that you can't see the document to click on, that you click on it but
it asks you to download it, that you click on it and an error appears
or anythuing else. All of which are different problems with different
solutions.

Also, if you're not the administrator of the intranet, contact the
administrator and ask. They would know the settings in place on your
system. It may be that requests for PDF files are blocked by a
firewall, security policy or ISAPI filter such as URLScan.

Jeff

>>-----Original Message-----
>>On Wed, 26 Nov 2003 02:28:46 -0800, "Richard sahonta"
>><rsahonta@arthurterry.bham.sch.uk> wrote:
>>
>>>I am the network technician at a school and we cannot
>view
>>>pdf files. We receive a Microsoft Internet explorer
>error.
>>
>>My crystal ball got replaced by a fish bowl last week, so
>I can't see
>>your error message to help diagnose this.
>>
>>>The hyperlink
>>>and .pdf file can be downloaded when viewing the
>intranet
>>>internally, however when browsing through RM Easylink
>>>whether on the LAN or through the web, when we get to
>the
>>>intranet the hyperlinks and .pdf are unavailable.
>>
>>This points to IIS working correctly, and "RM Easylink"
>being the
>>culprit. Although the reason for this could be that
>anytime someone
>>tries to access them outside the intranet, someone inside
>the intranet
>>deletes them. An actual description, error message or
>the like might
>>help pin it down better.
>>
>>>ould
>>>anyone be able to advise me if they have encountered
>this
>>>problem and whether this is a problem that has something
>>>to do with web dav.
>>
>>Last time I ran into the problem of not being able to
>view PDF files
>>it was because I had my eyes closed. It's probably not
>the same issue
>>you're facing, but from your description it could be.
>Might try
>>telling your users to open their eyes.
>>
>>Or try posting enough detail that we can actually help
>instead of
>>posting stupid replies like mine.
>>
>>Jeff
>>.
>>

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