remote users cannot authenticate to our intranet webpage

From: Joe Admin (joeadmin@yournetwork.com)
Date: 04/16/03 

From: "Joe Admin" <joeadmin@yournetwork.com>
Date: Wed, 16 Apr 2003 11:00:57 -0700

I have been having a problem with remote users not being
able to log into our intranet website. Everything worked
fine as of last thursday and then nothing.

The user goes to the website by entering the site IP. They
then get a login popup where they enter their account info
that they have on the web server.

Whenever they try to log in, we see the following error.

"Event ID 529 Unknown user name or Bad Password"

We have checked the accounts and reentered the passwords
so we know that they are correct. This problem persists
even when we test within the office.

The only changed that we did before this problem appeared
was to install the patch related to MS bullletin 03-001.
After this problem showed, we uninstalled the patch
thinking that that may have been the cause, but no luck.
It doesn't seem that this patch would effect this service
or anything related to our problem.

Our server runs Windows 2000 server with IIS 5.0.

If anyone has seen this or has any helpful advice, please
post here. Thanks in advance for any assistance you can
provide.

Joe

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