Re: SysAdmin Survey. How does your org assign responsibilities?
From: Nico Kadel-Garcia (nkadel_at_comcast.net)
Date: 01/11/04
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Date: Sat, 10 Jan 2004 18:57:45 -0500
"John Smith" <tc000x0x01@yahoo.com> wrote in message
news:vvrihlgc0nq2e8@corp.supernews.com...
> Quick survey, for medium to large businesses or organizations. How is
access
> to equipment for configuring/troubleshooting assigned where you work?
Does
> your company split responsibility between different servers, equipment
type,
> locality? If so what is the staff to server/node ratio?
It varies incredibly depending on the expected services. For full system
support, including data backups, security management, networking, and most
especially designing new solutions for new demands from the user community,
figure roughly (1 hour/week)/machine. If you refuse to be cutting edge in
any way and maintain no heavily customized services and tell users "we don't
support your individual software, all software gets re-installed every time
you log out", you can cut it down to half or less. But no one likes working
that way, and your paperwork handlers will often put you to the test on this
because they really, really need the extra support and will get it from
anyone they can. This hides the manpower costs iinside their own department.
If you're supporting a highly customized environment, with Beowulf cluster
development, an entirely new hardware platform every week, local kernel and
compiler developers, and supporting the under-priced "clearance" crap from
local garage sales, multiply that hour by a large number.
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