Aladdin Hardlock Discontinued

From: Paul (elegant_dice_at_yahoo.com)
Date: 09/23/04 

Date: 23 Sep 2004 03:16:48 -0700

Hi,

I'd like to vent my frustrations with Aladdin and their under-handed
business techniques.

Aladdin is (was?) a successful security-dongle company, that has
created the reliable product Hardlock, and the somewhat unreliable
product Hasp or Hasp4 (these often cause problems on site with bad
drivers etc).

They are introducing a new product called Hasp-HL, and had previously
promised others that they would continue to support the older
Hardlock/HASP products.

The Hasp-HL is not backwards-compatible with the reliable Hardlock
product, and since its still very new, I am worried that it will have
the same quirks as the Hasp4 product line (of course, the quirks never
appear until you are out in the field where you can be embarrassed in
front of the customers).

However, they have notified their distributers that they will cease
support over the next 2 years, and they seem to have already ceased
software support for the Hardlock product last year!

Even worse, they have instructed their distributers not to tell their
customers until 6 months beyond the initial Hasp-HL release!

I emailed Aladdin re a problem with their product, and at first they
sounded very interested, etc. However after sending them further
information so they can fix the problem, I have heard nothing despite
numerous emails asking if they even got my email, how they were going,
etc.

So, I'd suggest interested parties to abandon Aladdin like they have
abandoned their customers, and move to a better solution such as WIBU.
 There are plenty of other competing products out there, why stick
with the one that lies to your face?

Disgruntled Hardlock User.