Re: Trend Housecall - hcScan.html - C:\WINDOWS\TEMP\ webinfo@trendmicro.com

From: JJ (carridious_at_mozartmail.com)
Date: 10/30/03 

Date: 30 Oct 2003 08:24:35 -0800

CF:

Housecall is an IE specific application. The plug-in for NS has
additional dysfunctional issues. Notwithstanding, the Trend system
does have redeeming attributes.

ISSUE still OPEN....

Colonel Flagg <colonel_flagg@NOSOUPFORJ00internetwarzone.org> wrote in message news:<MPG.1a08dadeb75f0438989b6b@news.charter.net>...
> In article <149b2638.0310281250.3170e1d5@posting.google.com>,
>
> use a different browser.
>
> chances are, it's a javascript that's disallowing "right clicking"....
> otherwise, your browser is broken.
>
> --
> Colonel Flagg
> http://www.internetwarzone.org/
>
> Privacy at a click:
> http://www.cotse.net
>
> Q: How many Bill Gates does it take to change a lightbulb?
> A: None, he just defines Darkness? as the new industry standard..."
>
> "...I see stupid people."

comments@support.trendmicro.com, pc-cillin@support.trendmicro.com,
retail_manager@support.trendmicro.com

----- Original Message ---------- ----- ----- ----- -----

Re:

"I am sorry, but housecall does not keep logs. I am sorry"
---- Felix Cabugao -- Trend Micro, Inc. Consumer Support team

TO Felix Cabugao @ Trend Micro, TWIMC :

The trendmicro.com system currently assesses demographics of virus
outbreaks by region. The Housecall application posts relevant
information to a central database in order to accomplish that task,
thus the previous statement about keeping logs, is NOT altogether
accurate.

A local packet sniffer has detected that private information gathered
from my computer is being uploaded by the scanning process, how do you
suggest that I capture and audit that data for security policy
compliance purposes?

----- Original Message ---------- ----- ----- ----- ----- ----- -----
----- -----

Subject: RE: [C1081430][ALB11][NOT] Solution Bank - Question
Date: Thu, 30 Oct 2003 16:44:47 +0800
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Dear J D,

Thank you for trusting us with your issue . In order to keep our
records up to date, it is very important that you reply to this email.
I hope you understand

I am sorry, but housecall does not keep logs. I am sorry

Please let me know if your concerns have been fully addressed. An
immediate response is greatly appreciated. Do not hesitate to let us
know if you have further inquiries. Other means of reaching our office
are indicated below.

Regards,

Trend Micro, Inc.
Felix Cabugao
Consumer Support team

NOTE: In order for us to have a history of our correspondence, please
do not delete the subject and the contents of this email.

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----- Original Message ---------- ----- ----- ----- ----- ----- -----
----- -----
From: "J D" <carridious@mozartmail.com>
Date: Tue, 28 Oct 2003 16:47:03 -0500
To: pccillin@support.trendmicro.com
Subject: Housecall - hcScan.html

ISSUE:
 
The hcScan.html created by Housecall shows the suspicious files it was
unable to examine, but NOT content of the final report generated by
the scan that lists the infected file path and virus name.
 

QUESTION:
 
How do I record the malicious file entries displayed in the scanning
window for further analysis, other than typing the report manually or
saving bitmapped screen captures?
 

NOTE:
 
The view the link properties feature, using right mouse click in IE is
DISabled in version 5.70.0 ENG:6.640-1001 P:661, so I can NOT save or
examine the shortcut.
 
If a temp file contains the window results, I can't find it and I
would prefer NOT sending the details of each vulnerability found on my
system, in clear text, overseas via the internet, using the URL
associated with each pattern that Trend's Housecall has correlated to
my files with my IP address, for obvious reasons.