NetScreen 5XT and VPN connection

From: willitsme (willitsme_at_msn.com)
Date: 10/23/03 

Date: 22 Oct 2003 15:27:09 -0700

I have recently been brought in as the Network Admin to a fairly small
company and asked to support an already configured VPN configuration.
The internal network has a NetScreen 5XT with the policies and users
already created. A user was able to remote into the network with a
preshared key and client software. The user has since changed from
dial-up internet to a cable ISP with dynamically assigned IP address.
Since the change, the user is able to ping with reply to the
trusted/untrusted side of the NetScreen device and ping with reply to
the hosting Win2K server, but is unable to log in with a remote
connection. I have tried to reconnect on the users XP pro machine and
have only been able to log in on the NetScreen 5XT from their remote
location. I have tried to get support from NetScreen but their
support stops once I get a successful reply on the ping and able to
connect to the device.

Please point me to some documentation or direction on how I can
restore this remote connection.

Thank you for your assistance.

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