Impractical Sales Tactics by Entrust.. Any recommendations?

From: Brian E (brian_anon@hotmail.com)
Date: 12/28/01

  • Next message: Todd Knarr: "Re: Impractical Sales Tactics by Entrust.. Any recommendations?" 

    From: brian_anon@hotmail.com (Brian E)
Date: 28 Dec 2001 08:10:55 -0800

    I have started researching the feasability of implementing two-factor
    authentication for our VPN users (we also wish to evaluate with a few
    different vpn clients). This lead to further research into using
    digital certificates to authenticate users on the VPN server (Cisco
    PIX). I am considering using Rainbow Technologies iKey 1000
    (basically a USB smartcard device that fits on a key chain) to store
    digital certificates.

    I will require a certificate authority and directory server.

    I contacted Entrust to enquire about their Entrust Authority product.
    Because of the market that we are in, this will very likely be the
    product we will select. My intent is to first evaluate the technical
    documentation to get a feel for the implementation, deployment, and
    maintenance of this product. This would also allow me to ask more
    informed questions of Entrust's staff saving everybody's time and
    efforts.

    Entrust has refused to provide any such documentation insisting this
    is only available with the product. Entrust has suggested that I will
    be disclosing this documentation to their competitors. I have offered
    to sign a non-disclosure agreement which was not acceptable to
    Entrust.

    Entrust also insists that to evaluate the product we must enter an
    agreement that binds us to purchasing the solution if it is
    successful.

    Considering the cost of this product is $80,000, I find these tactics
    appauling. How common is this?

    If anyone knows of another approach to review this technical
    documentation it would be greatly appreciated.

    Entrust's sales support is arrogant, impractical and the worst I have
    ever seen. If anyone can recommend a competitor I am prepared to
    consider other options given this treatment from Entrust.

    By the way, I represent a major financial services provider.

    Regards,
    Brian

    Relevant Pages

    • Re: Impractical Sales Tactics by Entrust.. Any recommendations?
      ... > documentation it would be greatly appreciated. ... If Entrust has competitors, I'd be talking to _their_ salespeople ... commit blind to a purchase agreement "if it succeeds" I'd want ...
      (comp.security.misc)
    • Re: Impractical Sales Tactics by Entrust.. Any recommendations?
      ... If this is the manner in which Entrust treats you before a sale is ... >digital certificates to authenticate users on the VPN server (Cisco ... >I contacted Entrust to enquire about their Entrust Authority product. ... >Entrust has refused to provide any such documentation insisting this ...
      (comp.security.misc)