Problems creating first site using SecuRemote

Hi,

I'm trying to connect to my office using SecuRemote R56 build 619, on
Windows XP Pro SP2 (rebuilt last week so pretty clean). I think there
is Nokia/FW-1 at the other end that I'm trying to reach.

When I try and define a site, I get asked for the ip address of the
server, and then use Standard mode and off it goes to try and connect,
but it times out a few minutes later with the message:

"Operation timed out. This may have happened because your network
connection is slow, or because of a communication problem."

Before I rebuilt the machine, I could connect okay. My machine has
the same private IP address on my home LAN as it had previuosly, and I
have made no changes to my wireless router. I have allowed the
service through both Windows firewall and my personal firewall, Sygate
SPF. I have tried disabling both firewalls too with no success.
Other users can connect over the VPN fine, it is only myself who has
this problem.

What I would like to know (as I'm not a network engineer) is what
questions I should be asking the firewall admins at work? Also is
there any logging I can enable on my SecuRemote client? The admins
claim that nothing has changed at work, and that they can "see me"
hitting the firewall and being allowed through.

Basically, how should I go about faulting this problem, where should I
look, and what sensible questions can I ask of my busy and overworked
firewall admins.

Thanks in advance!

.

Relevant Pages

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