Linksys router firmware upgrade

I upgraded my firmware for my linksys router befw11s4. before the
upgrade it was the factory settings and wouls pass shieldsup test after
upgrade shows all ports as closed and fails upgrade. I tried contacting
Linksys tech support. waste of time. using chat the guy just quit
responding didn't seem to have a clue anyway. Anybody have experience
with this type of issue. I had assumed that the upgrade would restore
the router to the same setting as when i bought it. But you know what
happens when you assume. Thanks for any help i can get.

.

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