Re: Can't access certain sites

From: Rock (1940_at_pobox.com)
Date: 10/19/05 

Date: Wed, 19 Oct 2005 19:04:05 +1000

Duane Arnold wrote:
> Well, what you could do if the ISP has a static IP and static DNS IP(s)
> is take the router out of its DHCP setup and use those static IP(s) in an
> attempt to prove that there is nothing wrong with the router. Then if you
> switch the router back to DHCP IP mode and get the same IP from the ISP
> and again you have the problem, then you might be able to prove your
> point.
>
> If this is done on some kind MAC authentication with the ISP and the
> router can clone a MAC or has the MAC cloning feature, then clone the MAC
> of the computer's NIC that you got a good connection (another DHCP IP was
> issued) into the router and see if the router gets a different IP.
>
> I think you're talking to a low-level Support person that doesn't know
> what he or she is talking about and you need to get pissed about it like
> I did with my ISP and escalate the issue to someone higher. It's BS that
> the ISP cannot issue a new IP to the router while it's connected to their
> network. My ISP gave me the same song and dance and I finally went off on
> them and took it higher up the chain and I got that new IP from them
> while the WG firewall appliance was connected to their network using DHCP
> to obtain an IP from the ISP.
>
> Dis you re-flash the router with the current version of the firmware it
> is using? That too has cleared problems where machines behind the router
> couldn't access certain sites.
>
> Duane :)

Thanks Duane..

Boy I was pissed and asked to go higher but he just said there is no
higher. If it went on much longer I would have definately gone up the
food chain.

Yes as you said.. the firmware..

Well I decided I would update the firmware to the latest and reset the
router then closed everything down for a couple of hours.

When I rebooted the modem, for 30 mins the the router the the XP box
with the Netgear program on it.

Whammo - At last I got my new IP !

Seems like the 2-3 mins they talk about between the modem and the router
turn on was not enough as I had done this 4 or 5 times with no result.
Maybe the firmware up helped and then I'm sure the reset cleared any
reference to the old IP.

Anyway - I'm back in air!

Thanks for your help - you're a charm!

Rock :)

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