Re: Norton Personal Firewall Disabled My Computer!

From: Vanguard (Vangu_at_rd.invalid)
Date: 06/15/05 

Date: Wed, 15 Jun 2005 08:26:30 -0500

"me" <ising4jesus@hotmail.com> wrote in message
news:1118806653.431207.213990@g43g2000cwa.googlegroups.com...
>I bought a computer a while back and finally got it hooked up on the
> web recently. Everything was working fine until I let the Auto-Update
> feature of Symantec's Norton Personal Firewall 2003 run. When going
> through the install, I hit the button to auto-scan for files in the
> system. Well, about 250 or so came up as needing or wanting network
> access. I started to configure a few of them. The default was
> "automatic" on the settings though, so I didn't set them all. I had
> second thoughts about letting the update continue. I think I hit
> Cancel and Finish after that.
>
> Now, NOTHING works on the system INCLUDING Norton Personal Firewall.
> Oh, it's running in the background, but I can't do anything with it.
>
> I can't get into Word, Excel, MSIE, or even Notepad. I can't run cmd
> from the start menu, so I can fix things that way. I can bring up the
> "About" portion of Norton Personal Firewall, but tring to bring up the
> program itself does nothing. (I think it disabled itself.) I can't
> uninstall it. I can't even run add/remove programs.
>
> I'm at a loss as to what to do.
>
> The computer is running Windows XP w/SP 2.
>
> Any suggestions?
>

You installed NPF 2003. Then you did an auto-update. Auto-update for
WHAT? Just signatures? Or were there program updates, too? Program
updates don't initiate an auto-scan to check files for infections. So
you must've decided to run a scan afterward.

What does "can't get into" mean? That the programs won't load (so you
see them in Task Manager), that they load but are somehow unusable, or
that you can't even initiate their load (because you can't use their
shortcuts in the Start menu)? How can you possibly get an "About"
window from NPF without it already running?

What happens when you reboot into Safe Mode? If that works, wipe the
application rules defined in NPF and change it from automatic to manual
as to allowing a program to have network access.

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