Re: firewall vendors demanding support contract for software downloads

From: barney (barney_at_example.com)
Date: 12/17/04 

Date: Fri, 17 Dec 2004 13:45:41 GMT

On Thu, 16 Dec 2004 18:06:20 +0100, Wolfgang Kueter wrote:

> Alex Hunsley wrote:
>
>> I use a netscreen firewall and Juniper products, the makers, demand a
>> current support contract to download software!
>
> That is what they usually do.
>
>> This seems a little, well, greedy.
>
> Discuss that with the vendors.
>
>> I'm used to having access to software for hardware I've
>> bought as a matter of fact.
>
> Nonsense.
>
>> Is this a common thing for firewall vendors?
>
> Yes. That is the usual practice of a software company.
>
>> (i.e. make you pay for the privilege of downloading software for the
>> hardware you've already paid for.)
>
> Hardware except a wire cutter does _not_ make a firewall. Usually a firewall
> box from any vendor comes with a more or less up-to-date version of
> software/firmware. Updates require a service contract in most cases.

Piffle.

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