Re: firewall vendors demanding support contract for software downloads
From: Alex Hunsley (lard_at_tardis.ed.ac.molar.uk)
Date: Fri, 17 Dec 2004 09:12:43 GMT
> In article <email@example.com>,
> firstname.lastname@example.org says...
>>I use a netscreen firewall and Juniper products, the makers, demand a
>>current support contract to download software! This seems a little,
>>well, greedy. I'm used to having access to software for hardware I've
>>bought as a matter of fact.
> I would guess that you don't own many high-end products that require
> anything other than drivers if that's the case. For the longest time
> many hardware vendors that provide security have required some form of
> maintenance contract in order to gain access to support and updates past
> the initial warranty/support period included with the product.
>>Is this a common thing for firewall vendors?
>>(i.e. make you pay for the privilege of downloading software for the
>>hardware you've already paid for.)
> You have not already paid for the items you are complaining about - you
> paid for the hardware and the software you were given at the time works
> fine. If you want new software for the device you must pay for it, just
> like everything in life - nothing is free.
When the support contract was in place, I could download associated
software and utils for no extra cost, which are then unavailable when
the support contract has run out.