Re: Zone Alarm preventing internet access

From: Beoweolf (Beoweolf_at_pacbell.net)
Date: 10/23/04 

Date: Sat, 23 Oct 2004 15:22:28 GMT

from your last message: when I shut down IE or Outlook..

try adjusting your IE setting ... Internet, to lowest setting then test and
increase until you find a compatible setting for your surfing habits. XP,
especially when adding hotfixes or the SP2 upgrade will, sometimes,
automatically overwrite your custom setting and install its own defaults. I
have found this to be frustrating and is especially true for IE related
cumulative fixes.(tools > internet options . security / Privacy /
connections / Programs). Most IE access issues will be found under the
security Tab, but check the others listed, just in case...including the
advance settings). As always, if you are testing something...make one change
at a time, documenting what you changed at each step (before-after-restore)
before moving to the next test setting.

I don't remember...did you or didn't you run MBSA, base security analyser?

"Kevin" <webman6@hotmail.com> wrote in message
news:1098413900.Gda/kkO0CROD6n+I7LmMNg@teranews...
>I am running Zone Alarm Pro, version 5.1.033.00, on a box with XP Home
> Edition, no SP2, all other critical updates applied. The box has an
> Athlon
> 1.34 Ghz processor, 512 MB of RAM, 20 GB hard drive, Creative PC - DVD 12X
> drive, and a Lite-On CD-RW drive. My internet connection is DSL.
>
> For no apparent reason my copy of Zone Alarm has decided to prevent
> internet
> access. No internet, no email. If I disable ZA I get my internet
> connection back. If I start ZA again, I get my connection taken away. I
> have been on the phone with tech support at my ISP, Qwest (MSN Broadband
> powered by Qwest), and have confirmed that I have a clean connection, as
> long as Zone Alarm is not running, that is.
>
> I have a buddy that also runs Zone Alarm Pro, the same version as I run,
> and
> is also a Qwest DSL subscriber. We checked my settings in ZA, item by
> item.
> I am using the exact same settings as he is. He has no problems with ZA
> stopping his internet access. I sent Zone Labs a fax with my description
> of
> the problem two weeks ago and, of course, have not received a reply from
> them. Before I call them, at $2.95 per minute, I thought I would post
> here
> for a possible answer or at least some good information to work with.
>
> Thanks for any help that can be rendered.
>
> 

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