Re: Zone Alarm preventing internet access
From: Kevin (webman6_at_hotmail.com)
Date: 10/22/04
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Date: Fri, 22 Oct 2004 14:23:21 -0700
See my reply to DDDD. Done the uninstall bit. Allowed IE and OE just as I
have done after every other installation of ZA. I have checked out the log
files and they basically tell me what I already know and that is that Zone
Alarm decided not to allow Internet Explorer or Outlook Express to have
internet access. Even though they are allowed in the Program Control
applet, clearly.
"Beoweolf" <Beoweolf@pacbell.net> wrote in message
news:kwced.33606$QJ3.13455@newssvr21.news.prodigy.com...
> If you are sure you have the same setting as your friend. The run backup,
> under Zone alarm...it will produce a xml output file. Then import his
> setting into your machine. Then you will be sure you have the same
settings.
>
> You could also backup your setting for restore, incate there is a
> problem...however, since yours isn't working correctly anyway, that might
be
> a good excuse to uninstall ZA and do a complete, fresh install and let it
> re-learn your system.
>
> There are also log files that document why, when, what apps are allowed or
> blocked. It may be in your interest to dig a little deeper than the user
> interface for answers.
> "Kevin" <webman6@hotmail.com> wrote in message
> news:1098413900.Gda/kkO0CROD6n+I7LmMNg@teranews...
> >I am running Zone Alarm Pro, version 5.1.033.00, on a box with XP Home
> > Edition, no SP2, all other critical updates applied. The box has an
> > Athlon
> > 1.34 Ghz processor, 512 MB of RAM, 20 GB hard drive, Creative PC - DVD
12X
> > drive, and a Lite-On CD-RW drive. My internet connection is DSL.
> >
> > For no apparent reason my copy of Zone Alarm has decided to prevent
> > internet
> > access. No internet, no email. If I disable ZA I get my internet
> > connection back. If I start ZA again, I get my connection taken away.
I
> > have been on the phone with tech support at my ISP, Qwest (MSN Broadband
> > powered by Qwest), and have confirmed that I have a clean connection, as
> > long as Zone Alarm is not running, that is.
> >
> > I have a buddy that also runs Zone Alarm Pro, the same version as I run,
> > and
> > is also a Qwest DSL subscriber. We checked my settings in ZA, item by
> > item.
> > I am using the exact same settings as he is. He has no problems with ZA
> > stopping his internet access. I sent Zone Labs a fax with my
description
> > of
> > the problem two weeks ago and, of course, have not received a reply from
> > them. Before I call them, at $2.95 per minute, I thought I would post
> > here
> > for a possible answer or at least some good information to work with.
> >
> > Thanks for any help that can be rendered.
> >
> >
>
>
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