Norton firewall slows internet access to a CRAWL - Symantec couldn't care less

From: George (George_at_GreatWhiteNorth.ca)
Date: 06/02/04 

Date: Wed, 2 Jun 2004 16:39:37 -0400

At first I thought my internet provider was at fault. For about four days I
put up with PAINFULLY slow internet access because I thought it was just
busy. Then I spent days checking for non-existent viruses. Eventually I
realised the Norton firewall was guzzling 95%+ of CPU time as soon as I
started my browser. I logged on to this newsgroup and got the information I
needed.

I have Norton systemworks 2002 and although I kept up with all the viral
updates I saw no reason to pay for updates to the firewall (and still
don't).

The firewall was not a demo or a beta-testing program. I paid for a
fully-functional program that worked until two weeks ago. Now it seems that
Symantec have (intentionally or otherwise) crippled a program that I own
outright by downloading inappropriate "updates" along with my virus program.

I am a registered user of this product. Why did Symantec not inform me by
E-Mail that there was a problem and give instructions on a patch?

I am also the registered owner of a fully-functional 2002 Toyota Highlander.
Recently I received through the mail a notice telling me that the child
safety locks on this model had been found to be defective. They told me that
I could take my Highlander into any dealership and have it fixed free. Why
are the software companies not similarly liable? What would happen if Toyota
told me it no longer "supported" my 2002 model and that my garage would no
longer fix it?

I'm tired of all this nonsense from software companies. Maybe it's time to
make them accountable.

George

Relevant Pages

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