Re: Last Norton Liveupdate Broke Firewall!

From: LAH (wildcatsareus_at_kansas.nonet)
Date: 05/20/04 

Date: Thu, 20 May 2004 00:20:31 -0500

Well, I give up! After spending hours on hold and finally actually getting
assistance twice from live tech support, it has all been to no avail. I
have literally spent two days working on this. I have deleted every
reference to Symantec and Norton as I was advised by Symantec. Have
uninstalled from the Control Panel, run a couple of removal utilities
downloaded from Symantec, edited the registry, deleted files, reinstalled,
held my tongue just right, jumped up and down on one foot (just kidding) and
all manner of variations of the above. I can get the Firewall installed and
running but the second I install the Symantec Redirector for the firewall
things go south. If I don't have the update installed then I cannot
download any new intrusion signatures. Guess the money I just spent on a
new subscription is money down the drain.

Currently I've reinstalled Norton SystemWorks2003, with the antivirus
included. Downloaded and installed the updates successfully. So that part
of my security is up and running. When I've attended to a few other things
in my life, I will be looking for a new firewall and popup stopper.

Did I mention that while I had Norton uninstalled I foolishly opened an
email supposedly from a relative? Let me explain that a few days ago my
cousin and his family were in a serious car accident - killing one and
putting two others in serious condition. As I was anxious for news I
thought I would throw caution to the wind just this once. Your got it - I
got infected with a virus. Geez, why do I make things hard for myself?

I'd be interested in learning how others got their Norton Personal Firewall
with update up and running.

"JRF" <bountyhunter@innocent.com> wrote in message
news:Ml7qc.166222$f_5.25310@lakeread01...
> After talking with the Commonwealth Attorneys office and so informing
> Symantec, they provided me with extended subscription for my newer version
> of NPF2004. The subscriptions on my NPF2002 were set to expire 12-2-04.
> After informing them that I'd been in contact with the CA office, my
NPF2004
> subscription was extended from 5-14-05 to 12-02-05.
>
> Amazing what a charge of fraud will do to get you moving.
>
> They told me on the phone when I talked to customer support that the so
> called "NPF2002" no longer supported pertains only to live support. LOL,
> how the hell to you get live support without a District Attorney on the
line
> with you?
>
> "LAH" <wildcatsareus@kansas.nonet> wrote in message
> news:%76qc.245$ri.29270@dfw-read.news.verio.net...
> > OK, I've calmed down. After a wait of over and hour I read the riot
act
> to
> > customer service who put me through to tech support without the $30.00
> fee.
> > He told me that Symantec released a different version of the Norton
Person
> > Firewall Symantec Redirector patch Friday evening. (I had twice tried
> > installing it before the new release). So, to be thorough I am going to
> > delete/uninstall everything Norton/Symantec and give all a go again.
Wish
> > me luck! Tech support was very helpful - once I was able to get
through.
> >
> >
> > "LAH" <wildcatsareus@kansas.nonet> wrote in message
> > news:XM4qc.241$ri.28658@dfw-read.news.verio.net...
> > > I'm so angry. I received my second email from Symantec in response to
> my
> > > second email informing them that the recommendations they made did not
> fix
> > > the problem. The second email was generally a rehash of what was
> already
> > > said in the first email. I truly don't believe tech support even read
> > it -
> > > just sent out another "form" email. Tried to call and was on hold for
> > about
> > > an hour. Finally had to hang up. Tried an hour later and have been
> told
> > > the circuits are busy and try later. Is this Symantec's perverted
idea
> of
> > > customer service? This really sucks. At this rate my year's
> subscription
> > > will be up before I'm even able to speak to a real live person! After
> > all,
> > > I've only got 11 more months.
> > >
> > > Thanks for listening to this rant. I might be tempted to "kick the
dog"
> > > except she's hiding!
> > >
> > > "JRF" <bountyhunter@innocent.com> wrote in message
> > > news:7c7pc.151065$f_5.62598@lakeread01...
> > > > It seems after much checking, and having a friend check out the
> > download,
> > > > Norton, When it scanned for LiveUpdates, detected I was running a
> > version
> > > no
> > > > longer supported and deleted the following file, S32LUHL1.DLL which
it
> > > seems
> > > > disabled NPF. Amazingly, now that I'm running NPF2004, everything
> works
> > > and
> > > > the missing .DLL is now amazingly returned to the system. I've
taken
> my
> > > > evidence to the Commonwealth Attorney's office and they find it
> > > interesting
> > > > in the least. In the meantime, I've contacted my attorney and I'm
> going
> > > to
> > > > pursue Symantec in small claims court, not for the money, but for
the
> > > > principle. I paid for 12 months of subscription updates, and by
> > accepting
> > > > my money and extending my subscription until December 2, 2004,
Norton
> > > > entered into a contract with me. By them no longer supporting this
> > > version,
> > > > and disabling it on my system, they have violated the terms of the
> > > contract
> > > > entered into with me.
> > > >
> > > > Perhaps if everyone who's had this problem takes Symantec to small
> > claims
> > > > court for breach of contract, they'll get the point.
> > > > "JasonL" <jasolsspa@re.ms.move.n.com> wrote in message
> > > > news:10a9t36ks42fdbb@corp.supernews.com...
> > > > > > $25 bucks is nothing, but the principle of it kind of pisses me
> off.
> > > I
> > > > > > would be willing to get NPF2004 (and Systemworks 2004), however,
> > *if*
> > > my
> > > > > > current paid-for subscriptions will work with it. (If I
remember
> > > right,
> > > > > out
> > > > > > of the box Systemworks and NPF had only a three month
> subscription.)
> > > > >
> > > > > Just went back and looked. I bought both in a shrinkwrapped
retail
> > box
> > > > and
> > > > > they came with one year subscriptions.
> > > > > (Three months is when Norton comes pre-installed on a new
computer.)
> > > > >
> > > > > So, I'd only settle with getting "NPF 2004" for it's cost MINUS
what
> I
> > > > paid
> > > > > for the subscription. All right, to be fair, at least 5/6's of
the
> > > > > subscription cost subtracted for "NPF 2002" (since I did get two
> > months
> > > > use
> > > > > out of it).
> > > > >
> > > > > I'd also like to say that I would get "NPF 2004" if they would
> waiver
> > > 2005
> > > > > subscription fees, but I don't think they can be trusted with
> honoring
> > > > > something a year later.
> > > > >
> > > > >
> > > >
> > > >
> > >
> > >
> >
> >
>
>

Relevant Pages

  • Re: Uninstall Norton Anti-everything 2006 ?
    ... Even after hours of searching through the Windows Registry keys, I could not find the keys that were interfering with several of my apps, most of which, BTW, were not even AV/PFW-related. ... Although geared toward KPSS/KIS/KAV this is a proven method for the removal of NAV/NIS, at least to the point of being able to install another AV and/or PFW. ... Also note that if you use other Symantec products, you will have to either be really careful or reinstall after the removal of NIS/NAV. ... The inept Norton removal tools are not sophisticated enough to determine which version has been installed. ...
    (alt.comp.anti-virus)
  • Re: Last Norton Liveupdate Broke Firewall!
    ... assistance twice from live tech support, it has all been to no avail. ... reference to Symantec and Norton as I was advised by Symantec. ... running but the second I install the Symantec Redirector for the firewall ... Currently I've reinstalled Norton SystemWorks2003, ...
    (microsoft.public.windowsxp.perform_maintain)
  • Re: Thinking about buying Nortons AntiVirus
    ... Have been using Norton since Peter Norton wrote the product many, ... NAV has had problems, I don't deny that in its long history. ... not a single Symantec I have installed is ... tell you it's bothering the install process. ...
    (microsoft.public.windowsxp.general)
  • Re: fFrewall, Antivirus Installation Issues
    ... I tried to install a new version of Symantec, Norton Antivirus ... very effective but suggest *not* to use the 'Clean the Registry' option. ...
    (microsoft.public.windowsxp.general)
  • Why to never buy Symantec/Norton products
    ... What kind of support is that. ... As a user of Symantec products who uses these successfully - ... SystemWorks 2004, Norton Ghost 2003, and Norton Personal Firewall ...
    (microsoft.public.windowsxp.general)