Re: Firewall Suggestions

From: John Cesta (support_at_serverautomationtools.com)
Date: 08/11/03 

Date: Mon, 11 Aug 2003 14:15:17 -0400

>>
>
>You must do the *Baseline* off the top of the bat. As the BI Manual
>suggest, you must run an AV scan and I would do a Trojan scan with The
>Cleaner www.moosoft.com -- the 30 day full trial one to make sure the
>machine is clean. You may also want to scan with online Trend Micro's
>House Call too.

Do you use the Server product or the PC? I ma having a very difficult
time getting an EVAL key from these BI guys. First off they do not
want any calls, they make this clear. They only want email questions
and support. They finally sent me a key but it doesn't work. I have to
now wait additional time for a new one.

I really like the product idea. But if I am going to have to deal with
this kind of petty support and attitude I am not too sure I will want
to part with my $299.00

John
>
>If the machine is clean from the start, you should be able to run the
>Baseline and have BI take an inventory of all program elements on the
>machine, then it will not ask you anymore.
>
>If something pops up after that, you can consider it some type of issue
>you may need to look into.
>
>On something like a SP install, I would tell BI to Baseline the entire
>drive.
>
>On installing an individual application, I would take a systematic
>approach and only Baseline the application directory in question.
>
>I say the systematic approach to you because of your business
>environment. I myself if I am installing a new application on the
>machine, I just Basline the entire drive and move on.
>
>
>Sometimes, BI will stop a exe for no apparent reason. But most likely
>it's a dll that is being stopped, from some other application installing
>a common dll. I think the level of the dll being called is too deep to
>report on like exe -- dll -- dll -- dll and it will not report that it's
>dll #3 that is new. I wouldn't want to put code in an application trying
>to bubble back up to the UI either that message.
>
>HTH
>
>Duane :)

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