Re: - What is this fool looking for?

From: George Wenzel (gwenzel@shaw.invalid)
Date: 03/22/03 

From: George Wenzel <gwenzel@shaw.invalid>
Date: Fri, 21 Mar 2003 23:04:19 GMT

In article <GT3O3URC37701.6246064815@Gilgamesh-frog.org>,
FrogRemailer@bigfoot.com says...
>Agnitum doesn't give a crap about a customer once they have the
>customer's money.

While you've obviously had a poor experience with them, I've had exactly
the opposite - every e-mail I've sent has been responded to within two
days or so.

>As for their "forum," all I saw for the last number of weeks was a page
>announcing that the forum would be up in a week.

The forum was only down for a little over a week, as it was transitioned
from a forum run by Agnitum, to one run by the users. The support forum
is now independent from Agnitum, and administered by the former forum
moderators (who aren't employees of Agnitum, just power-users of the
program).

>Although, when I bought Outpost, I thought I was paying
>for support from the company, not from other users.

While you're quite right that you should get support from the company,
because you have paid for the program, you can often get quicker support
from the forum users. After all, there are a LOT more users of the
program than there are developers, and the chances of getting a quick
response are usually greater in the support forum.

Regards,

George Wenzel 

-- 
George Wenzel, B.A. (Criminology) gwenzel@shaw.invalid
Replace the ".invalid" with ".ca" in my e-mail to reply.

Relevant Pages

  • Outpost Has NO Support Directly From Agnitum
    ... You have to deal with the immature fifteen-year-olds in Agnitum's forum ... if you need support. ... Might I add that these Agnitum shills have made it very clear ... Your purchase has been processed by share-it!. ...
    (comp.security.firewalls)
  • Re: Obfuscate
    ... for this forum. ... response his opinion about what he thought was the best decompiler. ... product quality and the level of support that we provide. ... your own opinions and making unsubstantiated negative statements about our ...
    (microsoft.public.dotnet.languages.csharp)
  • Re: Obfuscate
    ... > for this forum. ... > response his opinion about what he thought was the best decompiler. ... > product quality and the level of support that we provide. ... > your own opinions and making unsubstantiated negative statements about our ...
    (microsoft.public.dotnet.languages.csharp)
  • Re: Sellers of Outpost Are Foreign Scammers in Cyprus -
    ... > address of a support person at Agnitum. ... I have said dozens of times that my getting Agnitum "support" is no ... I bought a new firewall after using their Web form 6 ... forum. ...
    (comp.security.firewalls)
  • If you cant beat them, join them ...
    ... My thanks to all the Agnitum shills in the group who have made my point ... most eloquently about what type of "support" is available through you ... a "support" forum moderated by morons. ... > as to their actually having COMPANY support. ...
    (comp.security.firewalls)