Re: Norton Internet Security prevents my 98SE from launching
From: Peter Wilkins (wilkinsp@ozemail.com.au)
Date: 01/01/03
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From: Peter Wilkins <wilkinsp@ozemail.com.au> Date: Wed, 01 Jan 2003 19:03:50 +1100
On Wed, 01 Jan 2003 05:38:38 GMT, "Ron Miller"
<rmiller2@columbus.rr.com> wrote :
>I installed NIS 2003 on my Windows 98SE computer (got it almost free after
>Symantec and Amazon.com rebates). I did not install NAV because I already
>had NAV installed with many months to go on the paid subscription.
>
>The first reboot went OK, and I spent some time configuring it. Don't like
>the interface and function nearly as well as ZA Pro, but, hey, my free
>trial of ZA Pro was up, and this was almost free.
>
>Today, the computer fails to launch Windows. After the splash screen but
>before the desktop, the display goes black and the HD LED stops blinking.
>On reboot in Normal mode, I get a message box that there is a problem with
>the display. I can then see the desktop at 16-color 640x480, but there's
>nothing but a dialog box from Display/Properties where I can change it to
>256-color at 1024x768 (less than the resolution I usually run on my LCD
>monitor). It's then necessary to restart Windows (doesn't result in a warm
>reboot but only a black screen with "Windows is restarting"). This time it
>boots all the way to the desktop and I can successfully change the
>resolution to 1280x1024 at high or true color. All is well. When I shut
>down and reboot, however, the whole process starts all over. I have to
>basically boot three times to get into Windows 98.
>
>When I UNINSTALL NIS, the problem is completely cured and gone.
>
>Of course, the online support page at Symantec is nonfunctional.
>
>Has anyone ever seen anything like this with Norton Internet Security? I
>have found in the past that when a Windows 9x launch fails before the
>Desktop, the problem is often in System.INI or Win.INI, but I cannot see
>any significant differences between these two files with NIS installed and
>uninstalled.
>
I had a similar but worse problem with NIS2003 and 98SE.
With NIS and NAV both installed, my system would not boot in normal
mode at all.
it locked up with a message "while initialising IOS an I/O subsystem
driver failed to load". Your problem could be similar, with the video
drivers failing to load properly the first time.
Symantec knowledge base has a couple of items and work-arounds on it,
but none worked for me. They said it was because several drivers were
trying to load at the same time and the computer couldn't handle it -
only have a 733MHz PIII, must be too slow!!!!!
It was also very difficult to fix - once it started happening, I could
only boot in safe mode, and NIS wouldn't let me uninstall it in safe
mode, would it?
I solved the problem by upgrading to Win XP - but found NIS under XP
slowed my system intolerably, so I've chucked it: I just use the XP
basic firewall and AVG now.
Norton used to be great but it is now bloatware and takes over the
registry.
-- Regards, Peter Wilkins
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