Re: NORTON Firewall doesn't detect TROJAN, !!WARNING TROJAN ATTACHED!!

From: dukane (dukane@NOSPAM.comcast.net)
Date: 12/19/02 

From: dukane <dukane@NOSPAM.comcast.net>
Date: Thu, 19 Dec 2002 14:15:19 -0500

One thing I would do is send the file off to another virus scanner
manufacturer. Most all of them will scan a file for you at their lab and
let you know whether or not the file is infected. This will at least
give you confirmation so you can provide proof to Norton that they
dropped the ball on this one.

You can just write that you believe the file is infected, Norton said
no, but you want to make sure that their scanner will pick it up. Most
will be happy to oblige in the hopes of making a customer out of you.

The more I hear about Symanmtec's products and their support system, the
more sure I am that their "day in the sun" is over. They seem to have
just kicked back and are trusting on their (previous) reputation to keep
them competitive. From my experience with their products, they have been
in a downhill slide for the past several years, and their support is the
pits.

dukane

Relevant Pages

  • Re: NORTON Firewall doesnt detect TROJAN, !!WARNING TROJAN ATTACHED!!
    ... >> One thing I would do is send the file off to another virus scanner ... >> You can just write that you believe the file is infected, Norton said ... >> The more I hear about Symanmtec's products and their support system, ... > Do you expect AV software to be any better at picking up *new* ...
    (comp.security.firewalls)
  • Re: NORTON Firewall doesnt detect TROJAN, !!WARNING TROJAN ATTACHED!!
    ... > FromTheRafters wrote: ... >>> One thing I would do is send the file off to another virus scanner ... >>> You can just write that you believe the file is infected, Norton said ... >>> The more I hear about Symanmtec's products and their support system, ...
    (comp.security.firewalls)
  • Re: NORTON Firewall doesnt detect TROJAN, !!WARNING TROJAN ATTACHED!!
    ... > One thing I would do is send the file off to another virus scanner ... > You can just write that you believe the file is infected, Norton said ... > The more I hear about Symanmtec's products and their support system, ... Do you expect AV software to be any better at picking up *new* ...
    (comp.security.firewalls)
  • Re: ANTIVIRUS PROBLEMS
    ... > My antivirus software will open, ... I uninstalled Norton system works. ... XP Doesn't have a built in virus scanner to have conflicts with. ... computer supplier included a virus scanner in the package you have. ...
    (microsoft.public.windowsxp.security_admin)
  • Re: Change Paasword attempts in Security event viewer
    ... virus scanner, intrusion detection? ... Normal behavior + access/pwd-change attempts over network ... >> which seem to suggest something is trying to access the user accounts on ... >> I have Norton 2002 and have scanned system but nothing untoward found. ...
    (microsoft.public.windowsxp.security_admin)