Re: Norton Personal Firewall: was running, now cannot start it
From: Greg (ghorton@lucent.com)Date: 09/16/02
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From: ghorton@lucent.com (Greg) Date: 16 Sep 2002 06:10:28 -0700
I was able to fix this over the weekend...definately seemed virus
related. Here's what I did:
I disabled my internet connection (cable modem Ethernet) and rebooted.
When my PC came back up, Personal Firewall was running. I
immediately uninstalled it, and then uninstalled SystemWorks too. I
have XP, so I then installed the XP Service Patch 1, the reinstalled
SystemWorks, then installed AntiVirus 2003 (running LiveUpdate on all
as I installed them).
A virus search found & destroyed 1 virus, that may have been the cause
of all of this mess.
Finally, I loaded Personal Firewall again, and am now back in
business.
So maybe that virus was effetive if my PC came up and established an
internet connection immediately, so when I disabled the XP internet
connection the programs could run again.
Thanks for the suggestions!
-Greg
"Joseph V. Morris" <jvmorris@erols.com> wrote in message news:<alt6p1$r12$1@bob.news.rcn.net>...
> Greg,
>
> Hmmm, ... (inline below)
>
> "Greg" <ghorton@lucent.com> wrote in message
> news:97d3f155.0209130839.69f48c14@posting.google.com...
>
> | I have had Norton Personal Firewall running on my WinXP PC for months,
> | with no problems. All of the sudden, it does not start automatically
> | when I start my PC, and I cannot even start it manually from the Start
> | menu. I cannot uninstall it because I get a message that says I need
> | to start it as an administrator first. I also saw reference to an
> | RNID.EXE file (or something like that) that is on the CD, that I can
> | also use to unistall it. I tried running that program, but it also
> | will not start.
>
> Rather sounds to me as if there's at least a possibility that you've
> inadvertently downloaded one of the Trojans capable of disabling the
> firewall (and possibly deleting some of the critical files). Have you got
> any anti-Trojan (i.e., Trojan scanner software) that you can run and check
> out your box? Stuff like The Cleaner, Trojan Hunter, or TDS-3 (all of
> which have trial versions available).
>
> Next stop, do you have Albert Janssen's NIS Settings utility?
> http://www.capimonitor.nl/atnissettings.htm ) or his AtGuard/NIS Rules
> Viewer? ( http://www.capimonitor.nl/atguardinfo.htm ) If you've got 'em
> (or download 'em), run them and see what, if anything, you find.
>
> | At the same time, I can't open any other Norton SystemTools or
> | AntiVirus programs. I thought this may be a virus issue (for some
> | reason, LiveUpdate has not said I need new virus files in a few
> | months), so I just bought Norton AntiVirus 2003, but I cannot install
> | it because it wants to attach to the Personal Firewall program somehow
> | and says I need to start it (which I cannot of course).
>
> Well, I'll tell you right now that there have been three NAV updates via
> LiveUpdate just this week. Again, this sounds like a Trojan that kills
> firewalls, AVs (and maybe even ATs).
>
> | Another thing...I have been tinkering with my PC lately to get a new
> | program installed. One thing I did was to update my motherboard's
> | drivers (via 4-in-1 pack). I know that I ran these programs at least
> | through a few power-ups after I updated these drivers.
>
> Someone else will have to deal with possible consequences of these driver
> updates; that's outside my knowledge.
>
> . . . .
>
> --
> Regards,
> Joseph V. Morris
> jvmorris@erols.com
> ICQ #29438199
>
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